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MelissaB Offline
#1 Posted : Friday, July 13, 2012 7:18:02 PM(UTC)
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I recently had to get a new laptop and cant seem to get my design studio to download to it and havent had a chance to call customer service yet. Anyone have any ideas??
Narelle Offline
#2 Posted : Friday, July 13, 2012 7:32:48 PM(UTC)
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Originally Posted by: MelissaB Go to Quoted Post
I recently had to get a new laptop and cant seem to get my design studio to download to it and havent had a chance to call customer service yet. Anyone have any ideas??

Make sure you're not trying to install off the Design Studio cd, as that is the old version and not compatible with Windows 7.

Instead, download the latest version from: http://www.cricut.com/cds/Update.aspx

You'll find two downloads at that page. The first is the actual DS program and contains all the carts released up to November 2009. Download and install that first.

Once you've done that then you can download and install the second file. That will give you all the carts from December 2009 onwards.

You might need to disable your anti-virus program if you're having trouble downloading.

Once you have everything downloaded the program will be running in trial mode. The serial number off the DS cd envelope probably won't work (you'll get an error saying that the program is installed on another computer) and you'll then have to give PC a call. They will reset the serial number so you can use it on your new computer.

Hope that helps. Smile

Edited by user Friday, July 13, 2012 7:39:23 PM(UTC)  | Reason: Not specified

 1 user thanked Narelle for this useful post.
jodieanderson2 on 7/24/2012(UTC)
TammyPuckett Offline
#3 Posted : Friday, July 13, 2012 7:34:08 PM(UTC)
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You will have to call customer service to be able to put it on another computer
MelissaB Offline
#4 Posted : Friday, July 13, 2012 7:54:15 PM(UTC)
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Thanks for the replies! I was trying to use an old disc and it just would not download anything. I am downloadin now and will call customer next week. Have a great weekend!
jodieanderson2 Offline
#5 Posted : Tuesday, July 24, 2012 5:34:17 PM(UTC)
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BigGrin
is this also the case of it being lost due to repairs on same computer it was originally installed on?
Narelle Offline
#6 Posted : Tuesday, July 24, 2012 5:53:32 PM(UTC)
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Originally Posted by: jodieanderson2 Go to Quoted Post
BigGrin
is this also the case of it being lost due to repairs on same computer it was originally installed on?

Yes! Smile Download and install the latest version of DS (from the link above) then give PC a call. They'll either reset your serial number or give you a new one. (Make sure you have your current serial number available when you call.)
carebear390 Offline
#7 Posted : Friday, August 10, 2012 8:02:09 AM(UTC)
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I too have had to get a new laptop with Windows 7 OS.
Did what you said as far as downloading the link but am having problems with the driver 'not installed at all or improperly '
Where do I go from here?
Narelle Offline
#8 Posted : Friday, August 10, 2012 3:29:30 PM(UTC)
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Originally Posted by: carebear390 Go to Quoted Post
I too have had to get a new laptop with Windows 7 OS.
Did what you said as far as downloading the link but am having problems with the driver 'not installed at all or improperly '
Where do I go from here?

Try this and see if it helps: http://myfaqcricutds.blogspot.c...rivers-in-windows-7.html
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carebear390 on 8/16/2012(UTC)
bevb Offline
#9 Posted : Friday, September 07, 2012 8:01:21 AM(UTC)
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Narelle,
I have clicked on the website you posted in teh first response and it just takes me to the home page with no download of design studio.

I am having soooo many problems trying to get DS back on my puter. Crying Crying

Any help would be appreciated.
ilaSibley Offline
#10 Posted : Monday, September 24, 2012 4:36:00 PM(UTC)
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I am glad to see Design Stidio will work with Windows 7.
Unfortunately there is no download link on the Cricut website. So you will have to call them to get the proper link and give them your serial number so they can give you a new one.
I sent them an email a few days ago I haven't heard anything yet but they say it could take 3 or 4 days to get an answer. If I don't hear in a few days I will be calling.
Good luck to all of yoiu that need to upgrade your computer.
Happy Cricuting!
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