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Mommy2Parker Offline
#1 Posted : Monday, October 11, 2010 4:50:39 PM(UTC)
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Just curious how you all interpret the Joann's Price Match Pledge? I went today to Price Match and they gave me a hard time with it. They told me that the only ONLINE ad that they price match is Joann.com but that is not how I interpret it.

The back page of the ad says:

*applies to identical item comparison only

*price to match must have been advertised within the past 7 days

*INCLUDES ads for COMPETITORS, Jo-Ann Stores and JoAnn.com

*proof of lower price via original/current ad or PRINT OUT OF ONLINE PRICE

And it says some other stuff that didn't have to do with what I was doing.

They kept telling me over and over that the print out of online price was just for Joann.com I said to them that that is not what it says. I would think if that's what it meant, it would say Print out of online JOANN price...and it doesn't. In the end, they did the price match for me, but I had 4 employee's telling me that I was wrong.

So I would just like to know what your experience with this has been? I'm going to email corporate and get some more clarification on the subject for in the future.
PattyKondek Offline
#2 Posted : Monday, October 11, 2010 5:11:52 PM(UTC)
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I'm a manager at JoAnn's and according to our price match policy the only online ad we honor is JoAnn.com that is why it is worded the way it is. In our area we accept paper ads from Michaels, Hobby Lobby and Hancock Fabrics, as well as their coupons because they are local to us, Michaels coupons can't be used on fabric because in our area they don't sell fabric. I will say that at our store when Michaels went to the online only ads we did honor those, because our guests were used to us honoring Michaels ads. We aren't able to price match from places like cricutmachine.com, oh my crafts,etc. Hope this helps.

Patty



Mommy2Parker wrote:
Just curious how you all interpret the Joann's Price Match Pledge? I went today to Price Match and they gave me a hard time with it. They told me that the only ONLINE ad that they price match is Joann.com but that is not how I interpret it.

The back page of the ad says:

*applies to identical item comparison only

*price to match must have been advertised within the past 7 days

*INCLUDES ads for COMPETITORS, Jo-Ann Stores and JoAnn.com

*proof of lower price via original/current ad or PRINT OUT OF ONLINE PRICE

And it says some other stuff that didn't have to do with what I was doing.

They kept telling me over and over that the print out of online price was just for Joann.com I said to them that that is not what it says. I would think if that's what it meant, it would say Print out of online JOANN price...and it doesn't. In the end, they did the price match for me, but I had 4 employee's telling me that I was wrong.

So I would just like to know what your experience with this has been? I'm going to email corporate and get some more clarification on the subject for in the future.

married05 Offline
#3 Posted : Monday, October 11, 2010 5:40:16 PM(UTC)
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I think like M's it depends on the day, the weather, etc. I was given the hardest time back when M's had their Solutions carts for $15. Even WITH the ad they refused to honor it one day, while honoring it with no problems just a few days before. I didn't shop at my J's for about 8 months after that!
~~Kimber~~ Offline
#4 Posted : Monday, October 11, 2010 5:43:04 PM(UTC)
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I have only asked to price match once and didnt have a problem.

What i dont understand is Why Js Hires the people they hire. I have applied 3 times and not even a call. Ticks me off Mad
Hugabug Offline
#5 Posted : Monday, October 11, 2010 5:49:20 PM(UTC)
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I just did a TOTAL haul at J's yesterday.BigGrin I used one
J's coupon and all the rest were Michaels. They even
honored the MS coupon from the Oprah show! I'm glad
you mentioned the J's online coupon. I didn't know
they would honor that
scrapalette Offline
#6 Posted : Monday, October 11, 2010 6:17:51 PM(UTC)
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Most brick and mortar stores don't price match online vendors because they can't compete with them (online vendors don't have the same overhead and have a larger customer base depending on their shipping policies).

I've always read the Js policy to mean the only online store they will match is Joann.com.
MamasScrappin Offline
#7 Posted : Monday, October 11, 2010 6:24:10 PM(UTC)
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The way I'm reading it is that the only online store ad they honor is their own. I can understand why they wouldn't price match other online ads.
Meg Offline
#8 Posted : Monday, October 11, 2010 6:29:35 PM(UTC)
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Mommy2Parker wrote:
Just curious how you all interpret the Joann's Price Match Pledge? I went today to Price Match and they gave me a hard time with it. They told me that the only ONLINE ad that they price match is Joann.com but that is not how I interpret it.

The back page of the ad says:

*applies to identical item comparison only

*price to match must have been advertised within the past 7 days

*INCLUDES ads for COMPETITORS, Jo-Ann Stores and JoAnn.com

*proof of lower price via original/current ad or PRINT OUT OF ONLINE PRICE

And it says some other stuff that didn't have to do with what I was doing.

They kept telling me over and over that the print out of online price was just for Joann.com I said to them that that is not what it says. I would think if that's what it meant, it would say Print out of online JOANN price...and it doesn't. In the end, they did the price match for me, but I had 4 employee's telling me that I was wrong.

So I would just like to know what your experience with this has been? I'm going to email corporate and get some more clarification on the subject for in the future.


According to what you have up there, they should honor a print-out of an online ad, no matter where you got it online.

Nowhere up there does it say online JO-ANN ad.

This sort of nonsense, along with J's corporate dishonesty, is why I no longer shop at Jo-Ann.
PattyKondek Offline
#9 Posted : Monday, October 11, 2010 7:29:18 PM(UTC)
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I know we all wish (myself included) that they would honor all online ads, but the policy does state joann.com specifically.



Meg wrote:
According to what you have up there, they should honor a print-out of an online ad, no matter where you got it online.

Nowhere up there does it say online JO-ANN ad.

This sort of nonsense, along with J's corporate dishonesty, is why I no longer shop at Jo-Ann.

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