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dianerollf Offline
#1 Posted : Monday, November 28, 2011 4:21:52 PM(UTC)
dianerollf

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The easy to use solution is not working and you can not get through to them on phone. Provo craft you want the money but you are not helpingg us out at all. You put us on hold and tell us to follow the easy to use steps. Yes steps are easy but it not working and you click us off after we have been waiting for along time on the phone. Is this anyway to do business with your customers who have bought so much from you.
Just got discontented for the 8th time after holding for over 45 minute each time.Angry Angry. What you do take all your phones off the hook?
We would like to use the machines or maybe you would like to get a bunch of them back?

Diane
dianerollf Offline
#2 Posted : Tuesday, November 29, 2011 10:04:00 AM(UTC)
dianerollf

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Problem is being solved Provo craft is calling me after I emailed them. They also made up for the frustartions I had.


Thank you Provo Craft

Diane

Edited by user Tuesday, November 29, 2011 10:07:29 AM(UTC)  | Reason: Not specified

Mercy Offline
#3 Posted : Tuesday, November 29, 2011 7:16:14 PM(UTC)
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Originally Posted by: dianerollf Go to Quoted Post
Problem is being solved Provo craft is calling me after I emailed them. They also made up for the frustartions I had.


Thank you Provo Craft

Diane


That is wonderful news and after PC solves the problem please let us know the outcome.
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