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dzgrl2278eb4b75d Offline
#1 Posted : Tuesday, July 10, 2012 7:36:32 PM(UTC)
dzgrl2278eb4b75d

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I have one of the original Cricut machines. I have not used it much. I decided to haul it out of the closet and use it. I plugged in a cartridge and turned it on but all i got on the display were a bunch of boxes..... Is my poor cricut dead or is there a solution to "reset/fix" it?
scrapalette Offline
#2 Posted : Tuesday, July 10, 2012 7:52:57 PM(UTC)
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I would try the reset procedure because that's the first thing CS will want you to try.

1) First, turn your machine on with no cartridge loaded. Then you are going to roll all your gray dials (the two on the left and the one on the right) down to their lowest setting.

2) Then you will want to grasp the green/gold cylinder blade assembly and use it to pull the entire gray carriage car unit (the one with the Cricut bug on it) along its track to the other side of the machine. Back in the cave where the gray carriage car usually sits there is a red button. Press that button and hold it down for about three seconds. Let go and then move the gray carriage car back into place.

3) This next step will sound a bit odd, but many times it can fix your Cricut. You’re going to roll all your dials all the way up and all the way down three times—three times for each dial.

4) Then you are going to hit the “Cut” button and turn the machine off. Let the machine sit for a few minutes (15-20), load a cartridge, turn it on, and try a practice cut.

If this does not solve your problem, give PC a call toll free at 1-877-727-4288 7am to 6pm MST Mon-Fri (make sure you are by your machine) and someone there will walk you through some trouble shooting tips.
dzgrl2278eb4b75d Offline
#3 Posted : Wednesday, July 11, 2012 5:50:33 AM(UTC)
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thanks. I tried it but still nothing. I will give the cs a call later when I have more time... i fear it is dead... poor cricut :(
Mercy Offline
#4 Posted : Wednesday, July 11, 2012 12:52:54 PM(UTC)
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Originally Posted by: dzgrl2278eb4b75d Go to Quoted Post
I have one of the original Cricut machines. I have not used it much. I decided to haul it out of the closet and use it. I plugged in a cartridge and turned it on but all i got on the display were a bunch of boxes..... Is my poor cricut dead or is there a solution to "reset/fix" it?


You can try to see if updating through DS will fix it or if you have a G, you can try to see if that will fix it as well. I would try to use DS first. DS, go to help and update.
mbella774d7629a6 Offline
#5 Posted : Saturday, July 14, 2012 1:44:50 PM(UTC)
mbella774d7629a6

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I am having the same issue. I haven't used this machine 4 months. I barely even used it. I have a power light on the machine. I have the power light on the cord. I tried the steps above to reset and nothing. I tried updating firmware but it can't find my cricut(aka connect).

Very frustrating.
jcarlosg007a1dd479a Offline
#6 Posted : Wednesday, October 03, 2012 11:13:56 AM(UTC)
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Goodluck ladies, when I had an issue with my original cricut not being able to update, they ran through the troubleshooting, nothing worked. They offered to replace it all I had to pay was shipping for the old one and they sent me a new one and that was after the warranty expired. That was my greatest experience with cust. svc. BigGrin untill my gypsy died Mad with the black screen of death "malfunction" issue I posted that too. That is the worst Cursing
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