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nkmendes828e9fef8c2 Offline
#1 Posted : Wednesday, August 29, 2012 11:17:34 AM(UTC)
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I just got a cricut mini and am following the setup guide that came with it. Every time I try to do the Cricut Craftroom portion it just gets stuck at "Initializing Cricut Craftroom" I've tried uninstalling and reinstalling, stopping the antivirus, and manually downloading drivers and nothing seems to fix the problem. HELP!!
CricketCMV Offline
#2 Posted : Wednesday, August 29, 2012 12:59:42 PM(UTC)
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Is your ADOBE AIR updated? It should be at Version 3.4.0.2540.

Char
nkmendes828e9fef8c2 Offline
#3 Posted : Wednesday, August 29, 2012 4:40:02 PM(UTC)
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Yeah I just checked that and it is at that version. Any other ideas on how to fix this?
gimmeagoodbargain3106ccf2 Offline
#4 Posted : Wednesday, August 29, 2012 5:30:44 PM(UTC)
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I'm having the same problem and I'm going nuts trying to figure out the problem. I need to get a few projects done by tomorrow!
Narelle Offline
#5 Posted : Wednesday, August 29, 2012 5:48:43 PM(UTC)
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Try exiting out of your anti-virus/firewall programs before opening up CCR.

Also check that you don't have Windows Firewall and Windows Defender turned on if you are also using a third party anti-virus/firewall.
gimmeagoodbargain3106ccf2 Offline
#6 Posted : Wednesday, August 29, 2012 7:47:15 PM(UTC)
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Didn't work. And I was able to get into it last week. Not sure what has changed since then...
Narelle Offline
#7 Posted : Wednesday, August 29, 2012 7:59:05 PM(UTC)
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Originally Posted by: gimmeagoodbargain3106ccf2 Go to Quoted Post
Didn't work. And I was able to get into it last week. Not sure what has changed since then...


What about cleaning out your cookies?

Restarting your modem?

BridgetHefner Offline
#8 Posted : Wednesday, August 29, 2012 11:10:44 PM(UTC)
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I'm having the same problem. I cleared the cookies (and all that did was make me re-log into everything else). I turned off Windows Firewall. I updated Adobe Air. I still get the revolving C saying it's updating. I didn't have this problem until I updated to the current build.
AlexMajorsis3adb823e Offline
#9 Posted : Thursday, August 30, 2012 2:29:06 PM(UTC)
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I am having the same exact issue. I can't tell you how many times I have "unintall" and "install" both Adobe Air and Cricut Craftroom. I have disabled my Antivirus...even put CCR Bridge.exe and Cricut Craftroom under trusted just to be sure! Cleared out the cookies...re-started my computer a bizillion times, and STILL getting stuck on the "Loading C" that says Initializing Cricut Craftroom!! So irritating. Everytime I call tech support they run me in the same circles and state it must be my computer and or Antivirus preventing me from opening the site. :( PLEASE HELP SOMEONE!!!!
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leavittbunny9a65df0e on 1/23/2013(UTC)
Narelle Offline
#10 Posted : Thursday, August 30, 2012 6:21:26 PM(UTC)
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Originally Posted by: AlexMajorsis3adb823e Go to Quoted Post
I am having the same exact issue. I can't tell you how many times I have "unintall" and "install" both Adobe Air and Cricut Craftroom. I have disabled my Antivirus...even put CCR Bridge.exe and Cricut Craftroom under trusted just to be sure! Cleared out the cookies...re-started my computer a bizillion times, and STILL getting stuck on the "Loading C" that says Initializing Cricut Craftroom!! So irritating. Everytime I call tech support they run me in the same circles and state it must be my computer and or Antivirus preventing me from opening the site. :( PLEASE HELP SOMEONE!!!!


Instead of disabling your anti-virus can you try totally exiting out of it? Then try opening CCR.

Also, if you have more than one browser on your computer go into each of them and delete the cookies.
AlexMajorsis3adb823e Offline
#11 Posted : Thursday, August 30, 2012 7:01:28 PM(UTC)
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Yes I have tried all of the above. I have never got the program to open properly and I can see some posts that this just recently became a problem. I think it is ridiculous that Provo Craft support can't help anyone, I mean this is their product and all they can do is walk me through the uninstall/reinstall process until my fingers bleed. It seems that it could be related to the Adobe Air release on 08/21/12. Adobe released version 3.4 and if this was working for some people last week and now it isn't working anymore then it has nothing to do with the anti-virus/firewall settings and everything to do with the crappy code that this program is trying to use. I am going to go out on a limb and say that this program was never fully tested on the new Adobe Air 3.4 or that there are bugs that they are unaware of.

Does anyone from Provo Craft monitor these forums???? Angry I mean come on if more than 1 person is having these issues then there must be a common problem. I have checked all system requirements and my computer meets all of them but somehow this program will not run. I have uninstalled/reinstalled all of the components atleast 5 times. This is extremly frusterating because when you call for "support" they don't walk you through anything different then what the troubleshooting documentation tells you to try, what is the point of tech support if they cannot go beyond walking someone through an uninstall/reinstall process??? ThumbDown

This is just bad buisness all around I paid $350+ on my Cricut Expression 2 5th Anniversary Edition only to have the screen die with 6 months with no explanation of why just that it needs to be replaced. They sent me a new Cricut to replace it but now I dont have the cartridges that came with the machine when I bought it, and the only way to get them back is through this crappy program. I appreciate your help Narelle, but I don't think that you can help with this crappy coding.

DO SOMETHING ABOUT THIS PROVO CRAFT, THIS IS RIDICULOUS!!!!!!! Mad DO SOME RESEARCH ON THIS AND FIGURE OUT WHAT IS CAUSING THIS PROBLEM, because I can tell you I have tried everything 5 times over with no change. I literally have no anti-virus/firewall running on my computer trying to resolve this issue. THANKS FOR NOTHING PROVO CRAFT!!!! Cursing
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SharonPruit on 12/6/2012(UTC), leavittbunny9a65df0e on 1/23/2013(UTC), nelitab9915f3b on 2/27/2013(UTC), craftyculinarian on 3/26/2013(UTC)
annepebed2f3f Offline
#12 Posted : Friday, August 31, 2012 10:35:03 AM(UTC)
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My many years in various IT roles have taught me, "When in doubt, reboot." on a PC we called it the Three Finger Salute (Cntl+Alt+Delete). If you're not in the habit of completely shutting down your computer regularly then it has no way of purging old garbage. If you haven't already tried that, I recommend it highly. Good luck! ~Anne
4i's Offline
#13 Posted : Friday, August 31, 2012 10:42:32 AM(UTC)
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I was having this same issue! I called CS today and someone took over my pc and was able to fix the issue; not sure what it was but she did let me know the version that she installed on there will not work with my Imagine (bummer) but I can still use it with my E2 so YAY!!
4i's Offline
#14 Posted : Friday, August 31, 2012 10:43:40 AM(UTC)
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I guess before I YAY I should actually try to create my project and cut from it...
Soshescraps Offline
#15 Posted : Friday, August 31, 2012 12:44:41 PM(UTC)
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I am currently experiencing that problem. I just keep shutting everything down, restarting my MAC and then opening everything up again. If it wasn't for the contest, I'd forget all about it!!!

I usually pick my battles and this is one I definitely should tackle!
4i's Offline
#16 Posted : Friday, August 31, 2012 12:46:48 PM(UTC)
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So my test project cut out like butter and layered just the way it was supposed to!! Nothing to show as I cut the little chicky from County Fair out all in yellow scrap, but she looks good!
LynnRitchie Offline
#17 Posted : Sunday, September 09, 2012 12:44:08 PM(UTC)
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I am having the same problems as well
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donnapeebles674717ca on 9/30/2012(UTC)
alex.aldreteb2bb90d5 Offline
#18 Posted : Sunday, September 09, 2012 10:19:55 PM(UTC)
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Same problem here. I guess I should feel better since I've also tried just about everything short of throwing the computer out the window.
tporter2004df587542 Offline
#19 Posted : Tuesday, September 11, 2012 2:40:15 PM(UTC)
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I'm having the same problem as well. I tried everything and no luck> Confused
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donnapeebles674717ca on 9/30/2012(UTC)
Diba906 Offline
#20 Posted : Tuesday, September 11, 2012 7:48:28 PM(UTC)
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I had the same problem once I updated the latest CCR. Try holding down the control button as you open up CCR. Wait until you see the program open before releasing. I sometimes have to do that in order to sync my gypsy. It usually works. Hope this helps.
TamiLincoln Offline
#21 Posted : Wednesday, September 12, 2012 3:26:49 PM(UTC)
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I'm having the same problem too. Also can't seem to find entry into the online version of CCR. Am I missing something???

Edited 9-13-12: Mine is finally working. Not sure what did it. I rebooted my laptop and some updates were installed, and when I tried to get into CCR, it finally worked.

Edited by user Thursday, September 13, 2012 6:00:05 AM(UTC)  | Reason: Not specified

tporter2004df587542 Offline
#22 Posted : Thursday, September 13, 2012 9:19:05 AM(UTC)
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Does it matter if the Cricut is turned on and hooked into the usb cable?
AshleyB Offline
#23 Posted : Friday, September 14, 2012 9:34:08 AM(UTC)
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Hello all!!

I don't use craft room as often as I use my E2 on its own, so I just got around to installing the update. I too, was stuck at the initializing screen Crying ....

I called CS and spoke to someone there who, on top of being super nice, let me know that this is a known issue that support is working on right now. They are not sure what is causing it, and are working hard to get it up and running.

If you call into support, they can take your email address and computer information like your ISP and operating system (maybe this will help them figure out the issue), and they will contact you ASAP when the fix is complete.

Hope this info helps!!BigGrin


Ashley
~Pamela~ Offline
#24 Posted : Friday, September 14, 2012 12:43:51 PM(UTC)
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I am using a mac and have the same problem. I feel that if PC is going to force people to use an internet based software over a stand alone like Design Studio, they have responsibility to make sure things work properly for everyone. I did not invest my hard earned money to be able craft when it feels like working. So frustrating!
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donnapeebles674717ca on 9/30/2012(UTC)
gregorysmom9c22b080 Offline
#25 Posted : Saturday, September 15, 2012 1:57:21 PM(UTC)
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Been trying for two days. Can't get past the CCR inializing loop either. Wanted to buy some of the digital cartridges, now I'm so glad I didn't!!!
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donnapeebles674717ca on 9/30/2012(UTC)
jma2597c71eec Offline
#26 Posted : Saturday, September 15, 2012 2:22:46 PM(UTC)
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ccr intializing... same problem... never loadsMad
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donnapeebles674717ca on 9/30/2012(UTC)
CricutGena Offline
#27 Posted : Saturday, September 15, 2012 6:15:47 PM(UTC)
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Please check these minimum requirements for your computer. The Craft Room program is currently running properly and you should be able to log in if you meet the minimum requirements below:
Windows
•Intel® Pentium® III 1GHz or faster processor; Intel Pentium 4 2GHz or faster
•Microsoft® Windows® XP Home, or Professional with service pack 3 (including 64-bit editions); Windows Vista® Home Premium, Business, Ultimate, or Enterprise (including 64-bit editions) with Service Pack 2; or Windows 7 (including 64-bit editions)
•512MB of RAM (1GB recommended)
•Available USB Port

Mac OS
•Intel Core™ Duo 1.83GHz or faster processor
•Mac OS X v10.5, v10.6, v10.7
•512MB of RAM (1GB recommended)
•Available USB Port

Display
•Minimum 1024 x 768 screen resolution

Software
•Internet Explorer 9.0, Firefox, Safari
•Flash 10.3 and up
•Adobe AIR 2.7 and up

Internet
•Broadband connection (Satellite broadband and dial up are not supported)
•1.5 Mbps Downstream, 896 Kbps Upstream
•Free Cricut.com account

Also, please check that you have update your Craft Room to the latest version and that Adobe Air is installed and up to date.

-PCGena
Keaster Offline
#28 Posted : Sunday, September 16, 2012 8:20:56 PM(UTC)
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I just forwarded this chain as well as another similar one to support@Cricut.com.

Maybe if more people pass it on, they'll get the "hint" and start working on it?

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leavittbunny9a65df0e on 1/23/2013(UTC), craftyculinarian on 3/26/2013(UTC)
Cricut Lisa Offline
#29 Posted : Sunday, September 16, 2012 8:33:33 PM(UTC)
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It looks like we are experiencing some technical difficulties tonight. We apologize for the inconvenience. We have contacted our IT department and hope to have the CraftRoom up and running as soon as possible. Thank you for your patience and thanks for bringing this to our attention.

Cricut Lisa
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everettmom on 9/16/2012(UTC), CricketCMV on 9/29/2012(UTC)
Cricut Lisa Offline
#30 Posted : Sunday, September 16, 2012 8:49:12 PM(UTC)
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Give it a try now. You should be able to log in. Please contact our customer service department at 1-877-727-4288 tomorrow morning if you continue to have trouble accessing CCR.

Cricut Lisa
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everettmom on 9/16/2012(UTC)
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