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shirah.ashley3bb572ea Offline
#1 Posted : Saturday, September 08, 2012 1:26:17 PM(UTC)
shirah.ashley3bb572ea

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My E2 is less than a year old and sadly hasn't gotten much use since I bought it. I moved into a new home and finally have a crafting space so anxiously turned it on today. When it powers on, all the lights come on and stay on, the rollers move, and the cricut anniversary edition logo shows on the screen....and that's it. It does nothing else. I tried the 3 button reset option without any luck. I also tried connecting to cricut sync and it acts like the cricut is not connected to the computer or is turned off. HELP!!!
Narelle Offline
#2 Posted : Saturday, September 08, 2012 1:34:01 PM(UTC)
Narelle

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As it's still under warranty I would be calling PC on Monday. Hopefully they can get it up and running again for you.
CatherineDerouche Offline
#3 Posted : Saturday, September 08, 2012 1:56:21 PM(UTC)
CatherineDerouche

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I got my Cricut E2 last october, I turned my cricut on this afternoon and it did the same thing...powers on, rollers roll, then it stops and the screen says criut expression2 and there it stays. Just got my machine back from provo craft, they did an update:(
Cricut LeAnne Offline
#4 Posted : Saturday, September 08, 2012 2:02:45 PM(UTC)
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Originally Posted by: shirah.ashley3bb572ea Go to Quoted Post
My E2 is less than a year old and sadly hasn't gotten much use since I bought it. I moved into a new home and finally have a crafting space so anxiously turned it on today. When it powers on, all the lights come on and stay on, the rollers move, and the cricut anniversary edition logo shows on the screen....and that's it. It does nothing else. I tried the 3 button reset option without any luck. I also tried connecting to cricut sync and it acts like the cricut is not connected to the computer or is turned off. HELP!!!


It looks like we need to run a format and restore on your machine.

1. Connect your E2 to the computer and open the Cricut Sync.
2. If updates are available choose Don’t Update Now
3. Go to the help menu and choose Expression 2 troublshooter and answer Yes, No, No, No, Yes to the questions asked.
4. You will need to restart your Expression 2 in Recovery mode when prompted.
5. To do this, turn the Expression 2 off then press and hold the Home, Pause and Power buttons until the machine turns on and arrives at a blue screen
6. The format and restore will go through a series of steps. Once completed it will have you run the available updates.

Let us know if you have any further problems.
 2 users thanked Cricut LeAnne for this useful post.
lm8910540fcfc8 on 3/8/2014(UTC), sandervil9d66652e on 3/15/2014(UTC)
shirah.ashley3bb572ea Offline
#5 Posted : Saturday, September 15, 2012 8:29:26 AM(UTC)
shirah.ashley3bb572ea

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When I hook the machine up and go to Cricut Sync it says the Cricut is either not turned on or not hooked to the computer.
CricutGena Offline
#6 Posted : Saturday, September 15, 2012 12:32:43 PM(UTC)
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Please try another USB cable, also try another port on your computer. The ports in the back of your PC are usually the most reliable. If the Expression 2 does not connect try this:

1. Turn off your Expression 2 and connect to the computer then open the Cricut Sync.
2. If updates are available choose Don’t Update Now
3. Go to the help menu and choose Expression 2 troublshooter and answer Yes, No, No, No, Yes to the questions asked.
4. You will need to restart your Expression 2 in Recovery mode when prompted.
5. To do this, turn the Expression 2 off then press and hold the Home, Pause and Power buttons until the machine turns on and arrives at a blue screen. (Instructions will be shown on the computer screen)
6. The format and restore will go through a series of steps. Once completed it will have you run the available updates.

This should fix the issue you are experiencing, if not please call our Customer Service at 877-7cricut. Our hours are 7-6 MST Monday through Friday. We will be happy to assist you!
-PCGena
JenniferHawkins2 Offline
#7 Posted : Monday, October 01, 2012 11:18:08 PM(UTC)
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I am so glad I came here to check after my E2 was frozen tonight. Thank you so much Gena! The restore worked for me - I was so worried!Scared
veryimportantdoctor8cafe335 Offline
#8 Posted : Tuesday, February 11, 2014 10:18:17 PM(UTC)
veryimportantdoctor8cafe335

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I did the above steps as I have had my E2 for just under a year and have gotten to use it just 3 times since then. When the E2 went into recovery mode, it got hung up on "waiting for restore mode"....FOR 8 HOURS! Now I can't get my E2 out of restore mode, can't get the computer to recognize the cricut. This is seriously the worst investment I've made between the amount of money on the machine and cartridges i bought plus the innumerable hours I've spent rebooting, turning it on and off, plugging and unplugging to get it work all of 3 times. I'm the idiot for not reading all these posts BEFORE I spent money with ProvoCraft. The complaints go back years and the same crap is still happening? Now i get to spend another hour on hold to be put on a wild goose chase of antivirus, firewall nonsense that I've already gone through.
sand6711f3323fb9 Offline
#9 Posted : Friday, September 12, 2014 8:51:38 PM(UTC)
sand6711f3323fb9

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Mad irritated i am trying to set up my cricut with my computer and the cricut froze and i turned it off and made it have a blue screen and now nothing


please please help
dazzle_you200280365706 Offline
#10 Posted : Friday, September 26, 2014 2:50:14 AM(UTC)
dazzle_you200280365706

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hi guys...help needed please. we have had our e2 for just over two years now. its been great machine and a real friend, but we are now having problems when switching it on... it starts up, the cutter goes to the left then returns home...which causes the machine to switch itself off. we've put new inks into it and tried most things except throwing it out of the window... any help appreciated...
Cricut Tamara :) Offline
#11 Posted : Friday, September 26, 2014 6:35:16 AM(UTC)
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Originally Posted by: dazzle_you200280365706 Go to Quoted Post
hi guys...help needed please. we have had our e2 for just over two years now. its been great machine and a real friend, but we are now having problems when switching it on... it starts up, the cutter goes to the left then returns home...which causes the machine to switch itself off. we've put new inks into it and tried most things except throwing it out of the window... any help appreciated...



Hello,

There are some troubleshooting steps that we can try. They are as follows:
1) If you leave your expression 2 unplugged from computer and open up Cricut Sync you will then get a question mark.
2) You will then go up to the “Help” option
3) You will then select “expression 2 Troubleshooting”
4) There will be questions that will now show on the window. Will you please answer them as follows: Yes, No, No, No, Yes
5) It will then prompt you to put the Expression 2 into recovery mode. You can do this by doing the following:
a. With the machine powered off Hold down the Home key, Pause key , and the power button all together. A blue screen will appear. Then connect your machine to your computer.
6) Once this troubleshooting process is finished we would like you disconnect your Expression 2 and try designing and cutting with your machine.
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