Flag
  • Sign In
  • 0 items
  • Search
Welcome Guest! Please login to enable all features.

Notification

Icon
Error

Annabella Offline
#1 Posted : Thursday, October 11, 2012 8:28:58 AM(UTC)
Annabella

Rank: Advanced Member

Groups: Registered
Joined: 4/16/2009(UTC)
Posts: 2,264
United States
Location: Near Lake Erie

Thanks: 2444 times
Was thanked: 624 time(s) in 509 post(s)
I broke my handle off where the bol/screw goes into the machine. Has anyone fixed this? I really don't want to buy a new one,

And, in todays mail I hit a wonderful sale at 'Flowers to Flourish' with several half off dies to use on it!!!
Barbie Offline
#2 Posted : Thursday, October 11, 2012 9:49:46 AM(UTC)
Barbie

Rank: Advanced Member

Groups: Registered
Joined: 3/2/2010(UTC)
Posts: 1,339
United States
Location: Syracuse NY

Thanks: 33 times
Was thanked: 465 time(s) in 299 post(s)
Did you purchase this through a Stampin Up demonstrator? If so you can contact Stampin' Up and let them know what happened and they will gladly send you another.
They are excellent to work with
mlharrell Offline
#3 Posted : Thursday, October 11, 2012 10:31:47 AM(UTC)
mlharrell

Rank: Advanced Member

Groups: Registered
Joined: 11/12/2007(UTC)
Posts: 280
United States
Location: Maryville, Tennessee

Thanks: 160 times
Was thanked: 85 time(s) in 59 post(s)
When they first came out, I got the Big Shot. I didn't really read how to stack the plates and tried to force something through.
It stripped the gears and stuck in the middle of the machine.
We took the machine apart and found which parts had to be replaced. I called Ellison and told them what I did.
They were great and since it was just the a couple of gears, sent them free of charge.
We put it back together, good as new.
kim.mom Offline
#4 Posted : Thursday, October 11, 2012 11:32:15 PM(UTC)
kim.mom

Rank: Advanced Member

Groups: Registered
Joined: 7/2/2007(UTC)
Posts: 690

Thanks: 64 times
Was thanked: 145 time(s) in 123 post(s)
Sizzix does have a 3 year warranty on the Big Shot and their customer service is awesome. I bet they will take care of it for you.
 1 user thanked kim.mom for this useful post.
Annabella on 10/12/2012(UTC)
Annabella Offline
#5 Posted : Friday, October 12, 2012 5:34:23 AM(UTC)
Annabella

Rank: Advanced Member

Groups: Registered
Joined: 4/16/2009(UTC)
Posts: 2,264
United States
Location: Near Lake Erie

Thanks: 2444 times
Was thanked: 624 time(s) in 509 post(s)
Originally Posted by: kim.mom Go to Quoted Post
Sizzix does have a 3 year warranty on the Big Shot and their customer service is awesome. I bet they will take care of it for you.


I just read that. I bought this from a MB member. It was brand new. I don't think I kept the bos. I have only had it a little more than a year. I went to the site and made out a work order and have a number. Maybe I'll call today?

How is the weather today??

CherylfromOz Offline
#6 Posted : Saturday, October 13, 2012 4:53:47 PM(UTC)
CherylfromOz

Rank: Advanced Member

Groups: Registered
Joined: 6/15/2007(UTC)
Posts: 1,815
Australia
Location: Queensland Australia

Thanks: 265 times
Was thanked: 249 time(s) in 154 post(s)
My handle wouldn't turn, I searched the net and found a "contact me" site, wrote to them and told them what had happened, I was asked to send a photo of the serial number under the machine and they sent me a new one, this was to Australia, no cost to me. Fantastic company to deal with
Users browsing this topic
Guest
Forum Jump  
You cannot post new topics in this forum.
You cannot reply to topics in this forum.
You cannot delete your posts in this forum.
You cannot edit your posts in this forum.
You cannot create polls in this forum.
You cannot vote in polls in this forum.

Powered by YAF | YAF © 2003-2014, Yet Another Forum.NET
This page was generated in 0.391 seconds.
nebo-cricut-03