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Mlisgirl Offline
#1 Posted : Saturday, June 23, 2012 8:20:24 PM(UTC)
Mlisgirl

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Has anyone had problems with their E2 not reading some of their cartridges? They'll work on the regular Expression, but not on my E2. Sometimes I can't see the cartridge at all, and sometimes I can see the images, but when I try to select one it goes back to the home screen.
Ann Offline
#2 Posted : Sunday, June 24, 2012 3:03:59 PM(UTC)
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I cant get my botanicals cart to work in the E2,just keep getting a error 3 message but it works fine in the imagine and via the gypsy.I have been advised to troubleshoot but hav'nt got around to it yet.Have you done the latest update?It seems to have caused a few problems for a lot of people and we are waiting for a fix.
Mercy Offline
#3 Posted : Tuesday, June 26, 2012 1:41:52 AM(UTC)
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Originally Posted by: Mlisgirl Go to Quoted Post
Has anyone had problems with their E2 not reading some of their cartridges? They'll work on the regular Expression, but not on my E2. Sometimes I can't see the cartridge at all, and sometimes I can see the images, but when I try to select one it goes back to the home screen.


You can try troubleshooting by connecting your E2 to your computer, open C Sync, select help, troubleshoot and answer yes, yes, yes. Let us know the outcome.
Mercy Offline
#4 Posted : Tuesday, June 26, 2012 1:43:08 AM(UTC)
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Originally Posted by: Ann Go to Quoted Post
I cant get my botanicals cart to work in the E2,just keep getting a error 3 message but it works fine in the imagine and via the gypsy.I have been advised to troubleshoot but hav'nt got around to it yet.Have you done the latest update?It seems to have caused a few problems for a lot of people and we are waiting for a fix.


Remember that PC does not want us to reformat the E2 but answering yes, yes, yes should work. Let us know the outcome.
Mlisgirl Offline
#5 Posted : Sunday, July 29, 2012 9:43:18 AM(UTC)
Mlisgirl

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I phoned and they had me reformat it. I still have one cartridge that doesn't work (Animal Kingdom), but she told me that it was a known problem. Hopefully I don't want to cut out any animals in the near future. I guess I shouldn't have gotten rid of my Expression.
SheriDecker1 Offline
#6 Posted : Saturday, October 13, 2012 10:19:57 PM(UTC)
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Does anyone know when this will be fixed?...all of my other cartridges work except Animal Kingdom....
Cricut Tanja Offline
#7 Posted : Saturday, October 13, 2012 11:23:12 PM(UTC)
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Originally Posted by: SheriDecker1 Go to Quoted Post
Does anyone know when this will be fixed?...all of my other cartridges work except Animal Kingdom....


Sheri, yes the Animal Kingdom cartridge is a known issue with E2, Gypsy and Imagine. We do not have an estimated time frame for when the fix will be available.


CricutTanja
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