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sueyrich3403491513 Offline
#1 Posted : Sunday, November 04, 2012 9:41:43 AM(UTC)
sueyrich3403491513

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hi as you can see from the title i get this message when trying to install craftroom---- Failed to install driver software (error: 4-0xc0000096)---------. my anti virus is turned off also . can anyone help me plz...
many thnx....
Cricut Dani Offline
#2 Posted : Sunday, November 04, 2012 9:50:37 AM(UTC)
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Originally Posted by: sueyrich3403491513 Go to Quoted Post
hi as you can see from the title i get this message when trying to install craftroom---- Failed to install driver software (error: 4-0xc0000096)---------. my anti virus is turned off also . can anyone help me plz...
many thnx....


Hello,

We would like to suggest you call Customer Support with this error:

1-877-727-4288 Monday-Friday: 7am-6pm MST

-Cricut Dani
sueyrich3403491513 Offline
#3 Posted : Sunday, November 04, 2012 9:57:42 AM(UTC)
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ok will do ty for your help....
Scraplady2001 Offline
#4 Posted : Tuesday, November 06, 2012 6:44:12 PM(UTC)
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Please once you have an answer for this I would like to request that you post thier answer. I have been getting the same message and though CS is great I keep missing the return call. Mainly because I was in Sandy's path which caused power to go out for about a week. But not as bad as what happened to those in Jersey.

Thanks.
b_kosina167ecc81 Offline
#5 Posted : Wednesday, December 12, 2012 5:30:30 PM(UTC)
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Yes, please post the fix here! I live in Mexico so it is really hard to call the support line and rack up long distance charges while I sit on hold!
scrapalette Offline
#6 Posted : Wednesday, December 12, 2012 5:35:16 PM(UTC)
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Originally Posted by: b_kosina167ecc81 Go to Quoted Post
Yes, please post the fix here! I live in Mexico so it is really hard to call the support line and rack up long distance charges while I sit on hold!


Use Live Chat and ask them to call you. Or, use the international support number. CS has always been very accommodating.
VanessaW Offline
#7 Posted : Friday, February 22, 2013 5:36:50 PM(UTC)
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If you are trying to run CCR on a PC with Windows 8, try this:

Right click the CCR icon on your desktop and select Properties.

From the Properties dialog box, select the Compatibility tab.

Check the box for Run this program in compatibility mode for: and select Window 7.

Then check the box under Privilege level - Run this program as an administrator.

Initially, I had only set the compatibility mode to Windows 7 but did not check the administrator box and I was getting the Failed to install drivers error. After I checked the admin box, CCR was able to finish loading and I made it to the login screen.

Many thanks to Melody Lane and her tutorial on using CCR with Windows 8.
 1 user thanked VanessaW for this useful post.
HotCraftyMamma on 4/1/2013(UTC)
CricutGena Offline
#8 Posted : Saturday, February 23, 2013 8:24:04 AM(UTC)
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Hello everyone! There are only a few driver errors that can be fixed by running the program as the administrator. The error above will usually require a call into our customer service department. The phone number is 877-7cricut. Please give us a call. We can certainly assist you over the phone!

-Cricut Gena
dncnqueen02 Offline
#9 Posted : Monday, February 25, 2013 12:10:35 PM(UTC)
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Had the same issue. Help desk said if u are running or have the old 132 version on your computer and are trying to update it will give you this error message. They said to uninstall the program in your control panel and restart and then download the new version from cricuts website.
ashlank529e40e8 Offline
#10 Posted : Tuesday, February 26, 2013 10:28:18 AM(UTC)
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I was having this exact same issues. I even tried googling the error message. Since its now Monday, I finally broke down and called the help desk. I was connected and off the phone with my problem solved within 5 minutes.

Customer support remotely logged in to my computer remotely and downloaded the missing "drivers". Evidently, there are several files that don't download with the program (as a glitch) and are easily manually downloaded by the remote tech.

Don't drive yourself crazy trying to fix it yourself like I did BigGrin
 1 user thanked ashlank529e40e8 for this useful post.
CricketCMV on 4/1/2013(UTC)
assilems7ce00bd8c Offline
#11 Posted : Monday, April 01, 2013 2:09:48 AM(UTC)
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how do I contact the customer support from Australia? Thanks in advance.
Narelle Offline
#12 Posted : Monday, April 01, 2013 3:47:40 AM(UTC)
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Originally Posted by: assilems7ce00bd8c Go to Quoted Post
how do I contact the customer support from Australia? Thanks in advance.


International customers:
UK: 0808 101 7032
Outside of UK: 0044 0808 101 7032
Hours 2pm – 1am GMT/UTC
email: isupport@provocraft.com
HotCraftyMamma Offline
#13 Posted : Monday, April 01, 2013 5:28:33 AM(UTC)
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Originally Posted by: VanessaW Go to Quoted Post
If you are trying to run CCR on a PC with Windows 8, try this:

Right click the CCR icon on your desktop and select Properties.

From the Properties dialog box, select the Compatibility tab.

Check the box for Run this program in compatibility mode for: and select Window 7.

Then check the box under Privilege level - Run this program as an administrator.

Initially, I had only set the compatibility mode to Windows 7 but did not check the administrator box and I was getting the Failed to install drivers error. After I checked the admin box, CCR was able to finish loading and I made it to the login screen.

Many thanks to Melody Lane and her tutorial on using CCR with Windows 8.





I have a Windows 7 laptop and already checked mine's, it was as above but i am still having problems with my personal sync_ing with desktop version of CCR. I am going to try and uninstall Abode Air & try Air Zapper and see how i get on from there.

didiquint7201b53490 Offline
#14 Posted : Sunday, May 12, 2013 7:02:40 PM(UTC)
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Is there some reason the "missing" drivers cannot be loaded on to the website?
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