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haileydee9204165084 Offline
#1 Posted : Sunday, November 04, 2012 10:07:29 PM(UTC)
haileydee9204165084

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Trying to download the craft room, it seems like it downloads fine but stays on the "iniatalizing" page forever and never goes to the craft room. Is anyone else having issues?
Cricut Dani Offline
#2 Posted : Sunday, November 04, 2012 10:29:42 PM(UTC)
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Originally Posted by: haileydee9204165084 Go to Quoted Post
Trying to download the craft room, it seems like it downloads fine but stays on the "iniatalizing" page forever and never goes to the craft room. Is anyone else having issues?


Hello,

It does sound like your antivirus may be interfering with our program. We would like to recommend contacting your antivirus provider to make sure that our programs are added to the exception list including CCRBridge.exe, Cricut Sync and Cricut CraftRoom. We hope this information helps.

If you have any further questions please feel free to call the number below where one of our representatives will be more than happy to assist you or you are welcome to reply to this email.


1-877-727-4288 Monday-Friday: 7am-6pm MST

-Cricut Dani
sunni4682b6a17c Offline
#3 Posted : Wednesday, November 07, 2012 2:38:53 PM(UTC)
sunni4682b6a17c

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I have Avast and it was interfering with the program. I called Cricut customer service and they very kindly walked me thru it and now it works great.

robin BigGrin
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