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armstre Offline
#1 Posted : Tuesday, November 20, 2012 8:51:21 PM(UTC)
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A lot of the digital handbooks are not available for cartridges... makes it hard to decide which cartridges to buy! Hopefully this is temporary?
Narelle Offline
#2 Posted : Tuesday, November 20, 2012 9:58:11 PM(UTC)
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Which carts are you getting the error messages on?
Ladybug Offline
#3 Posted : Tuesday, November 20, 2012 11:59:15 PM(UTC)
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I'm finding the same problem w/ a LOT of cartridges. Here's the message I get when I try to download a digital handbook:-

404 - File or directory not found.
The resource you are looking for might have been removed, had its name changed, or is temporarily unavailable.

Then, when I try to view the "Look Book", this is what I get:-
Ladybug attached the following image(s):
error.JPG
Narelle Offline
#4 Posted : Wednesday, November 21, 2012 4:09:14 AM(UTC)
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Looks like PC still have some housekeeping to do! Cool
STW Offline
#5 Posted : Wednesday, November 21, 2012 5:24:43 AM(UTC)
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Same thing is happening to me. Is this permanent or temporary because it's been happening for a long time with several.
Sandy Offline
#6 Posted : Wednesday, November 21, 2012 5:30:17 AM(UTC)
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I wrote Cricut Maille about it yesterday because I bought 3 new cartridges that I can't access. In addition, I have a couple....Something to Remember and Quilted Christmas that do not have a handbook at all! So disconcerting!
Narelle Offline
#7 Posted : Wednesday, November 21, 2012 5:39:30 AM(UTC)
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Originally Posted by: STW Go to Quoted Post
Same thing is happening to me. Is this permanent or temporary because it's been happening for a long time with several.


I'd say it's temporary. There were a lot of links broken when they did the website update a few months ago. Gradually things are being fixed....

Hopefully now that CricutMallie has been made aware of the problem someone will get on to it. Smile
CricutMallie Offline
#8 Posted : Wednesday, November 21, 2012 12:54:25 PM(UTC)
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Yep-- I've seen and passed along that:
-several of the cartridges are missing DH's (if you find more, please don't hesitate to let me know)
-that error messages keep popping up for you

Whenever I hear back from our Cartridge team, I'll post answers on both threads :)

Happy Thanksgiving!!


-Mallie @ Cricut
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