Flag
  • Sign In
  • 0 items
  • Search
Welcome Guest! Please login to enable all features.

Notification

Icon
Error

cherish.b46d485cb Offline
#1 Posted : Sunday, November 25, 2012 6:10:47 PM(UTC)
cherish.b46d485cb

Rank: Newbie

Groups: Registered
Joined: 11/25/2012(UTC)
Posts: 1

My mom and I just bought 2 new Cricut Expression 2 Special Editions 5 days ago, and both of them have the same issue. The touch screen is off about 1/2 inch making selections difficult.
I've tried re-calibrating both machines numerous times, through the settings icon as well as by holding Zoom-Pause-Power buttons.
We have been able to use the machines by selecting the items half an inch to the left in order to select the icon we wish to select.

Any ideas how to fix this??
Colorado Girl Offline
#2 Posted : Monday, November 26, 2012 1:47:49 PM(UTC)
Colorado Girl

Rank: Newbie

Groups: Registered
Joined: 11/6/2012(UTC)
Posts: 1

My machine is doing the same thing. I bought it about a month ago. At first it worked fine, but the last few times I've tried to used it I have had the same problem. I hope someone can help out.
CricutGena Offline
#3 Posted : Monday, November 26, 2012 8:45:26 PM(UTC)
CricutGena

Rank: Advanced Member

Groups: Registered
Joined: 3/28/2011(UTC)
Posts: 972

Thanks: 4 times
Was thanked: 997 time(s) in 319 post(s)
Hello! There are a couple things that may help you. First, you can update your machines through the Cricut Sync program. The update can often help issues like this. Also please make sure that you have removed the silicone cover from your scree n while calibrating the screen. The cover will not allow a good calibration. Also, the Expression 2 machines come with a stylus in the door. Please use the stylus when calibrating the screen, this will insure precise calibration. If you are still experiencing issues please call customer service at 877-7cricut, we would be happy to assist you.
-PCGena
Users browsing this topic
Guest
Forum Jump  
You cannot post new topics in this forum.
You cannot reply to topics in this forum.
You cannot delete your posts in this forum.
You cannot edit your posts in this forum.
You cannot create polls in this forum.
You cannot vote in polls in this forum.

Powered by YAF | YAF © 2003-2014, Yet Another Forum.NET
This page was generated in 0.509 seconds.
nebo-cricut-04