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shewitt.berry9f762002 Offline
#1 Posted : Thursday, November 22, 2012 2:15:00 PM(UTC)
shewitt.berry9f762002

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I purchased some digital cartridges and mistakenly signed in with the wrong email address. I didn't even know I had 2 accounts. Now the carts don't show up in car. Is there a way to link the accounts myself or can Provocraft do it ? I don't want to have to purchase the digital carts again
CricketCMV Offline
#2 Posted : Thursday, November 22, 2012 8:16:40 PM(UTC)
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I'm sure if you contact Provocraft they will delete the account you don't want to the account you do want. I think they would be the only ones who could do that for you. - Char
CricutGena Offline
#3 Posted : Monday, November 26, 2012 8:28:29 PM(UTC)
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Originally Posted by: shewitt.berry9f762002 Go to Quoted Post
I purchased some digital cartridges and mistakenly signed in with the wrong email address. I didn't even know I had 2 accounts. Now the carts don't show up in car. Is there a way to link the accounts myself or can Provocraft do it ? I don't want to have to purchase the digital carts again


Hello! I am just checking in with you. As was suggested, if you call our customer service at 877-7cricut we would be happy to assist you in taking care if your digital cartridge issues. The phone number to call is 877-7cricut. We would love to help!
-PCGena
tootwo222fd38dc33 Offline
#4 Posted : Tuesday, November 27, 2012 12:39:07 AM(UTC)
tootwo222fd38dc33

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They merged the two accounts, but in the process some of my linked cartridges are not showing up, and I can link them now because they are linked on my gypsy.
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