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rachel13c61ef9 Offline
#31 Posted : Tuesday, January 29, 2013 9:16:26 PM(UTC)
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Originally Posted by: jacobson.linda789f4276 Go to Quoted Post
???? WHAT is going ON??????

This many posts with folks having SEVERE issues using CCR software and NO HELP forthcoming from PC or the Cricut Community moderators????

Since I'm new to CCR and Cricut Community it's making me rethink the whole Cricut world ... perhaps Silhouette is the way for me to go after all? Esp since it's Mac friendly???




YEP!! My thoughts EXACTLY!!!
hamiltonaed104bda2 Offline
#32 Posted : Friday, February 08, 2013 12:04:21 AM(UTC)
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Angry AMEN!!! I have been sitting here for HOURS trying to create a SIMPLE page of labels and EVERY TIME I try to make the simplest move this stupid program freezes! We pay WAY too much for Provo Craft products to have such an awful program available to us. This program looks like it was made by a high school student learning programming and acts like it too! They could certainly hire a better team to create a better program. It's time for me to move on to another product. This program hasn't improved at all over the years, proving that Cricut doesn't care about their customer base at all!
sewnmachine Offline
#33 Posted : Tuesday, February 12, 2013 5:50:44 PM(UTC)
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Originally Posted by: hamiltonaed104bda2 Go to Quoted Post
Angry AMEN!!! I have been sitting here for HOURS trying to create a SIMPLE page of labels and EVERY TIME I try to make the simplest move this stupid program freezes! We pay WAY too much for Provo Craft products to have such an awful program available to us. This program looks like it was made by a high school student learning programming and acts like it too! They could certainly hire a better team to create a better program. It's time for me to move on to another product. This program hasn't improved at all over the years, proving that Cricut doesn't care about their customer base at all!


Actually hiring a bunch of teenagers just might be the answer to their problem.

HeatherLB Offline
#34 Posted : Thursday, February 21, 2013 6:38:18 PM(UTC)
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Quote:
No, we still can't link any carts that are already linked to our Gypsy. Bored


For crying out loud, when is this going to happen??? My Gypsy does not work correctly and I have over 100 carts attached to it. I just want to use CCR and move on with the rest of my life. I fell like I'm in limbo here and I HATE IT!
bunny_moll364285db Offline
#35 Posted : Monday, February 25, 2013 8:58:07 PM(UTC)
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Why can't I open the craft room? I was using it and it stopped working.
princessb4life41404cd6 Offline
#36 Posted : Tuesday, February 26, 2013 6:05:17 AM(UTC)
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Originally Posted by: bunny_moll364285db Go to Quoted Post
Why can't I open the craft room? I was using it and it stopped working.


I am having similar issues. It starts to work and starts cutting then stops in the middle or just sits there saying cutting. Then I have to force close the program and I get the loading screen forever. Then sometimes it even says that my cricut is not connected. I have tried on two different cricut machines as well two different computers....the same thing and its frustrating.
phughes429601849 Offline
#37 Posted : Monday, March 04, 2013 11:41:26 PM(UTC)
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I hadn't used my Cricut in awhile and a couple of weeks ago I updated to V.1 Build 179. Now Craft room freezes , says it's cutting when it isn't and the worse of all problems,now some of my images, at least 1 per cartridge, once I move it on to the mat will not allow me to re-size , or move it. I've moved the cursor to make the blue box to try and re-size -move that way but that doesn't work either. When I do put an image on the mat that has the box around it to re-size-move etc it does not cover the entire image and is almost a thing line. Once I click off the image then I can not do anything else with it at all . Very frustrated I even uninstalled Craft room and re downloaded but the problem still persistsAngryConfused
kls01013242b31ac Offline
#38 Posted : Wednesday, March 20, 2013 5:38:10 PM(UTC)
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I was a software developer for 30 yrs. retired now.....if I or any co workers had ever released software with the problems I read about here, we would have Ben fired. Are you software developers FAMILY? I own the Cricut Expression. Have been looking at the CCR or going to the Silhouette machine just because of the frustration that are inherent with the PC products. Sad....really
HotCraftyMamma Offline
#39 Posted : Friday, March 22, 2013 3:35:07 PM(UTC)
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Thank You for the information scrapalette regarding pc cs hours as i live in the UK and been having problems with my baby bug & CCR > unable to snyc and use personal with CCR and finally gave up about 6 months ago as i was getting very frustrated with the whole thing and getting nowhere with it all.

Many Thanks

Audrey
ScrappinNanaK Offline
#40 Posted : Friday, March 22, 2013 3:56:31 PM(UTC)
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Angry Angry Still hearing the same old same old it's coming soon to be able to link our gypsies to CCR. The majority of my carts are linked to my gypsy now when I buy a new cart I link it to CCR then sync my gypsy to Cricut sync all my carts in CCR are now in both worlds the Gypsy and CCR
PhyllisHawthorne Offline
#41 Posted : Sunday, March 31, 2013 12:59:16 AM(UTC)
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I still do not understand what the delay loading all of the cartridges in my Gypsy to the CCR?

I does not make sense?

CCR has been in effect for 2 + years and still has lot's of issues.

Why hasn't all of these issues been resolved by now?

I wonder if Provo Craft looks at these message boards?

People are having issues with their Gypsy or the Gypsy gone bad and have all of these linked carts that per "EULA" you are not allowed to sell.

The problem that I see is the following:

1. PC is no longer making Gypsy.

2. How can someone sell their cart and machines without "EULA" issue.

3. Why did PC stop making the Gypsy?

Every time I post to this message board, I have never received a reply from PC and not sure why?

Just a PC customer looking for support.

Thanks,

Phyllis
Tina E Offline
#42 Posted : Sunday, March 31, 2013 4:45:59 AM(UTC)
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Haven't seen PC answer very many questions on these boards. If you want support, I have had success in emailing over calling but others have had more success in calling.

We hear PC is "testing" on linking cartridges from our gypsy's to CCR...we'll see how long that takes. I would have settled for a "cord" that would have connected to our machines that allowed linking but I'm sure this will be some type of "software/hardware" fix that we have all been waiting what seems like forever to take place.

I hear they have stopped making Imagine and Gypsy.
tiffany.piuspartanburg885e10b9 Offline
#43 Posted : Sunday, March 31, 2013 10:55:26 AM(UTC)
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How do I do the update to the craft room? I have not been able to open my craft room in over a week.
jmessmer158a24e5 Offline
#44 Posted : Tuesday, April 02, 2013 8:31:14 PM(UTC)
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Originally Posted by: soarineagle_98 Go to Quoted Post
Angry Angry Still hearing the same old same old it's coming soon to be able to link our gypsies to CCR. The majority of my carts are linked to my gypsy now when I buy a new cart I link it to CCR then sync my gypsy to Cricut sync all my carts in CCR are now in both worlds the Gypsy and CCR


So does that really work? Link it to CCR first then you will have it on CCR and Gypsy? Doesn't help me with the cartridges on my gypsy only but it would in the future....

GypsyBoricua Offline
#45 Posted : Thursday, April 04, 2013 9:13:31 AM(UTC)
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Originally Posted by: tiffany.piuspartanburg885e10b9 Go to Quoted Post
How do I do the update to the craft room? I have not been able to open my craft room in over a week.


A long, long time ago, I too was having problems. The solution I found was using Adobe Air Zapper. This might be your problem. I no longer have the link for it, but you should be able to find it on the internet. That is exactly what it is called. You have to remove Adove Air, run the Air Zapper and then re-install the newest Adobe Air.

HTH
Cali's Scrappin' Oma Offline
#46 Posted : Friday, April 12, 2013 12:03:15 AM(UTC)
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Originally Posted by: jmessmer158a24e5 Go to Quoted Post
So does that really work? Link it to CCR first then you will have it on CCR and Gypsy? Doesn't help me with the cartridges on my gypsy only but it would in the future....



Forgive the length ...
I love my Cricut(s) but there are issues
A couple of weeks ago I sent the following e-mail to PC customer service. I
did cc it to more than one rep. I did this because in the past I have
received NO response so I thought if I sent it to more than one person,
maybe it would get to the right person.

Well, PC took offence to this and I was sent an email from the legal
department - demanding that I no longer contact customer service. My first
thought was what??? it must be a joke...
As a customer I am extremely offended and as mad as he** -

I've covered my thoughts so I won't repeat all that - I will just post what
has happened to date...

I posted this:
About once a month, for the past 14 months I've contacted PC about when the
CCR and the Gypsy will be able to be linked together, every time it's the
same BS " we're very close"
What company releases products that don't work together, then takes FOREVER
to get a fix for the problem, and basically ignores customers frustration
and complaints? ProvoCraft ....
From what I've been lead to believe, it's not that it can't be done, it's
that they don't want people to "share" carts...
Well folks, I've bought all of your machines, carts, supplies, software,
tools, etc. and I'm damn tired of the same old response!
Anyone else out there irritated?

I sent this to customer service

On Apr 3, 2013, at 11:50 AM,

Before I begin I want to say that PC customer service REPS are wonderful.
They are always friendly, polite, and customer focused.. They do what they
can within the constraints of not having answers to many of the most
important questions

Provocraft (the company) NOT so much....

Time and again they disappoint, not because the product isn't wonderful but
when you release a product it should work correctly (or be fixed
immediately) I spoke with a supervisor 3 months ago and was told that with
the new CEO they are focused on getting things right. I have not seen any
indication of this happening yet.
Some examples.....
Imagine problems - If you bought one, you know what they are so I won't beat
the dead horse
Cutting Mats the do not stick OR have a death grip - I know you've addressed
this with the "new mats" but I did notice that they no longer have the
registration marks for the Imagine machine....
No more support/upgrades for Design Studio
Every time a new cart is released you can buy it, but you can't register it
with PC, or link it to your Gypsy or enter the rewards number for sometimes
months
Cricut Circle - Many of the "perks" have been discontinued
Rewards program - No new products have been added to the rewards program for
a long time. And those that are there cost more to have shipped than it
would cost to buy them at a local store.
CCR/Gypsy sync - for at least 15 months I have been being told that this
feature would be released "very soon" well, 15 months is NOT soon! And this
answer is not acceptable. I am not the programmer, but this is not rocket
science. We put a man on the moon sooner. (okay I exaggerate, but come on!
Customers are sick and tired of this answer!

IGNORING CUSTOMER COMMENTS/COMPLAINTS - if an e-mail is sent I never
(rarely) get a response... here is a clue - ignoring complaints does NOT
make them go away, it just makes the customer even more angry/frustrated.
Check the FB message boards!

I've copied a few of the message board comments here:

Make the CCR available off line. not all of us have internet access on our
laptop at all times....
I would love fior Cricut to finally let us use our cartridges downloaded to
our gypsy to be used in ccr. Like they ppromised foorever ago

Just saw the Cricut homepage and I will pass! I would THRILLED though if
Cricut FINALLY got the Gypsy Sync working so those of with our carts linked
to a Gypsy could link them to CCR. I'm not interested in an iron on product!


I want app for android tab

Hey Cricut glad you are coming up with new product but first why don't you
1. Get the CCR/Gypsy issue resolved 15-16 months and counting. 2. Make sure
that when you release carts they are ready and able to be linked, registered
to the gypsy and rewards. 3. Update software before you release new carts.
4. Service Design Studio with updates etc. or refund the people who bought
it - or make the CCR work offline to replace it.

iPad app for CCR !

Oh I'm all for gypsy working with CCR and an iPad Ap. oohhh

What about making Gypsy compatible with Craft Room? Been waiting a long time
for that one!

Please stop peddling new products and make current ones work right. WHEN are
you going to let us link our carts on our gypsy to CCR? Come on.

I was told last week on a post that they are working on it and it should be
ready "soon".

Won't use no iron- ons, either. I agree with all of the above. Get our Gypsy
working with CCR, make an APP for CCR. Come out with a more advanced Gyspy,
bigger screen etc. Forget the new gypsy, because we probably won't be able
to connect our carts.
I'm hearing sounds of very upset patrons. Listen to us provoCraft

Read the message board -







Here is the response I got from PC and what I sent to them.....



Only changes I made were to change my name to Me and PC employee names to
PC ...

Terri



1.

On Apr 3, 2013, at 1:15 PM, wrote:

Dear Ms.,



I was notified that you have contacted various employees at Provo Craft
numerous times throughout the past year regarding your frustrations with
Provo Craft's products and policies. Going forward, I am kindly asking you,
to reach out to me only with your questions or concerns.

When Provo Craft makes any major changes to our products or policies that
affect our customers, the information should be available to the general
public.

Sincerely,


Paralegal
@provocraft.com <mailto:pmudaliar@provocraft.com>


Provo Craft & Novelty, Inc. | 10876 South River Front Parkway, Suite 500 |
South Jordan, UT 84095


2.

From: Me
Sent: Thursday, April 04, 2013 10:07 AM
To: PC
Subject: Re: Notice to Cease Correspondence

In complete shock, I responded:

So, PC's policy is now, as a customer I am not allowed to contact customer
service? after reading and re-reading this demand - I would like an
explanation as to why, as a loyal customer I am being told not to contact
customer service? I have voiced concerns and asked questions nothing more!

Me

3.

From: PC

Sent: Thursday, April 04, 2013 3:57 PM
To: Me
Subject: RE: Notice to Cease Correspondence

Ms.

Our employees are feeling harassed by your emails and calls. As mentioned,
you may reach out to me with your concerns. I will do my best to address the
issues.

4.

From: Me

Sent: Friday, April 05, 2013 10:01 AM
To:
Subject: Notice to Cease Correspondence

PC,

I am a loyal customer who has purchased and promoted your product to
family, friends and total strangers at crops, blogs and craft stores.

The correspondence I received on 4/3 from Provocraft is completely
unacceptable. It is rude, inappropriate, unnecessary and shows a total lack
of concern and respect for customers. It is an attempt to intimidate, and
scare me.

If this were simply an attempt to give me ONE point of contact in customer
service, (which I would have welcomed) the message should have been from a
customer service supervisor, not the legal department, and would not have
been a "demand to cease correspondence". I am appalled that PC would treat
me, or any customer in this manner.

I have purchased virtually every Cricut Machine, Cricut Circle Membership,
3 Jukebox machines, Ultimate Creative Series, 200+ cartridges, Digital
Content, Yudu, Your Story, magazine subscriptions, Cuttlebug, Gypsy, &
Design Studio including most PC branded supply products you sell. (The list
is long, check my registered products). In addition I have purchased
machines and accessories for family and friends.(Specifically an Expression
machine, Cricut Cake machine, Gypsy and multiple cartridges for my sisters
and the Baby Bug, Cuttlebug and accessories for my best friend.) A very
rough estimate of what I have spent is in excess of $10,000.

After reviewing all correspondence I've sent to PC and searching my memory
for anything I may have said that could have made anyone to "feel harassed"
There is nothing. Nowhere, in any email, or on any phone call have I
threatened, harassed, cursed, used hostile language or even raised my voice.
I have NEVER used rude or abusive language to anyone and in fact, in most of
my correspondence (verbally or online) I have made it clear that I have the
highest respect and appreciation for the customer service representatives.
I have simply asked questions and stated my frustration that Provo Craft
(as a company) does not seem to feel a sense of urgency to correct issues
that affect customers.

While I did send a number of e-mails, and yes, I did copy more than one
rep. This was done because in the past, when I sent an email to the general
customer service area or to one rep I usually received NO response
whatsoever. My thought process was that if I copied 3 reps, I might get to
the correct rep, who would take the time to respond. My intent was to be a
"squeaky wheel". (I did notice a typo, my actual contact with PC was on
average once a month, not once a week). In any case, I fail to see how this
constitutes "harassment"

If you check the FB or other message boards, you will see that I am not the
only customer that is frustrated. Many are so angry that they are selling
the product they have, and telling the online community why.

I expect an apology, a retraction of this "demand to cease correspondence"
and the name of one point of contact with the appropriate department
(customer support). Please forward this email to who I am told is the
manager of the customer service department.

Me

To date - I have received no response from PC....
 1 user thanked Cali's Scrappin' Oma for this useful post.
bluebird85345c8ac4fb9 on 3/25/2014(UTC)
ottergirl Offline
#47 Posted : Thursday, April 18, 2013 11:23:28 AM(UTC)
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Dear Cricut Dani or Cricut Gena,

I couldn't use my CCR today unless I did the update Scared Up dates always make me nervous. Pre update my CCR was perfect, now the calibrations seem to be off. When my image on the virtual CCR mat shows that it is about 1/2 inch from yellow line when I cut, my blade is going into the white!! Arggg Same with the middle 6" line. I either have to move my paper over to the left past the white to the black line or remember to put all my images 1/2" or more to the right. Very exasperating.

I am not having, nor have I had some of the other problems people are having except sometime when working on the virtual mat I get a blue circle in place of my pointer and I have to wait until it goes away before I can continue. Not major, but very annoying.

Hope you can help me.

Donna

Edited by user Thursday, April 18, 2013 11:40:13 AM(UTC)  | Reason: Not specified

ghiggason Offline
#48 Posted : Friday, April 19, 2013 2:31:19 PM(UTC)
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Originally Posted by: PamelaOstapkowicz Go to Quoted Post
I just logged in to CCR, and it tells me to update... when I click on update,it pauses and then it shuts down CCR... argggg...
Pam O


Same here. What is the solution.
tara.daisy9e136a1e Offline
#49 Posted : Friday, April 19, 2013 3:11:07 PM(UTC)
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Angry I just did the forced update on my CCR and now my imagine refuses to cut anything!

What the Hell?? Anyone know how I can fix this? I am in the middle of a huge project for a birthday party.

Tara
Cricut Crafter Offline
#50 Posted : Sunday, April 21, 2013 8:07:56 PM(UTC)
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I'm excited to say I've done the updates on my E2 and CCR, linked my Gypsy w/cartridges, and..........drum roll......it all works and cuts!!

I'm thrilled, because with the last update my E2 was not cutting in the right spot, but it is now!! This is working like it should, and I'm a happy camper........Thank you PC!BigGrin
glynis.rose.jones2e5fb439 Offline
#51 Posted : Friday, May 17, 2013 4:06:14 AM(UTC)
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I had saved about 30 or so projects on virtual mats, now I find I can't open them (think its because of the update?) I e-mailed Cricut, their answer? Sometimes it happens!! Cheers Cricut, will be getting rid of my machine and buying one that cuts what I want!!
tinsley03f6606655 Offline
#52 Posted : Friday, May 17, 2013 5:36:00 AM(UTC)
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so the carts ibought spent money on and linked to my $200 piece3 of crap gypsy i now cannot link to ccr. wonderful i have told everyone i know not to buy a cricut or cuttlebug (got one f those for mothers day used it twice not working right retuned it got a different brand works wonderful no problems thinking of selling all my cricut stuff and buying a competitor project that you can use with your own files
sewnmachine Offline
#53 Posted : Friday, May 17, 2013 5:53:03 AM(UTC)
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Originally Posted by: tinsley03f6606655 Go to Quoted Post
so the carts ibought spent money on and linked to my $200 piece3 of crap gypsy i now cannot link to ccr. wonderful i have told everyone i know not to buy a cricut or cuttlebug (got one f those for mothers day used it twice not working right retuned it got a different brand works wonderful no problems thinking of selling all my cricut stuff and buying a competitor project that you can use with your own files


You CAN link your gypsy carts to CCR now. See the sticky note at the top of Cricut Chat. It works!

Bugsy2 Offline
#54 Posted : Friday, May 17, 2013 5:56:22 AM(UTC)
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Originally Posted by: sewnmachine Go to Quoted Post
You CAN link your gypsy carts to CCR now. See the sticky note at the top of Cricut Chat. It works!



Unless your gypsy is broken you can link your carts to CCR. If you can't, then call CS. They will help you!!!

pink_hippo_designseb2540e7 Offline
#55 Posted : Wednesday, September 04, 2013 6:31:02 PM(UTC)
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Too bad CCR still sucks. It is so inferior to DS to be laughable. Lack of control of letters within a word when welding makes it practically unusable. Letters and their shadows don't always line up, plus the ability to adjust individual letters by the nudge of DS can make your designs more pleasing when using multiple words/images. Also, being forced to use the 6x12 mat only in the vertical position is painful on the neck, and only yields about a 3 inch area of screen on my laptop, since the overall desktop is so cluttered in CCR.

I have tried addressing these issues with PC over the last 3 years, but apparently no one listens. What a pathetic program.
sewnmachine Offline
#56 Posted : Wednesday, September 04, 2013 7:23:03 PM(UTC)
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It works quite well for many users. And many even love the program. I used to. I don't any more.
That's why I went back to just using cartridges and/or my Gypsy.

Hopefully by the time my Gypsy dies there will be some upgrades and changes to the program. But even at that I don't like having to use a computer on my crafting area.

I feel your frustration.
goalkevin75e1504d3 Offline
#57 Posted : Tuesday, June 10, 2014 7:33:32 AM(UTC)
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I just logged in to CCR, and it tells me to update Russian Ibcbet ... when I click on update,it pauses and then it shuts down CCR...
blurobin Offline
#58 Posted : Tuesday, June 10, 2014 7:37:18 AM(UTC)
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Originally Posted by: goalkevin75e1504d3 Go to Quoted Post
I just logged in to CCR, and it tells me to update Russian Ibcbet ... when I click on update,it pauses and then it shuts down CCR...


Just guessing here, maybe you have a virus.
katyhmc67fbd9a3 Offline
#59 Posted : Thursday, September 18, 2014 6:13:19 PM(UTC)
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help how do I update my CCR?
~LN Offline
#60 Posted : Sunday, September 28, 2014 6:11:31 PM(UTC)
~LN

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Originally Posted by: katyhmc67fbd9a3 Go to Quoted Post
help how do I update my CCR?


Hope someone answers you. you might want to ask in "cricut chat" maybe more will see it there . wish I could have helped sorry
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