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Let's geaux scrappin' Offline
#1 Posted : Monday, January 14, 2013 9:38:01 AM(UTC)
Let's geaux scrappin'

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Crying When my E2 starts up to cut, it look like its scraping my paper first before it actually starts to cut. Sometimes the blade will scrape straight across my paper or it will scrape it diagnolly across my image. When the blade is scraping the paper, sometime it will cut through the paper and sometimes not. This is very annoying and don't know why its doing it. Any ideas?
CricutGena Offline
#2 Posted : Monday, January 14, 2013 7:33:26 PM(UTC)
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Hello! Please give customer service a call at 877-7cricut. We would be happy to assist you over the phone! We will need more information before being able to assist you!

-Cricut Gena
kelbill Offline
#3 Posted : Friday, January 18, 2013 12:41:02 PM(UTC)
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Originally Posted by: tranthidf112d35e Go to Quoted Post
Crying When my E2 starts up to cut, it look like its scraping my paper first before it actually starts to cut. Sometimes the blade will scrape straight across my paper or it will scrape it diagnolly across my image. When the blade is scraping the paper, sometime it will cut through the paper and sometimes not. This is very annoying and don't know why its doing it. Any ideas?


Was Cricut able to help you with your problem? I am having the same issue. Do you have any tips?

Thank you,

Kelly
rhenriques724c97726bc Offline
#4 Posted : Sunday, February 03, 2013 3:04:49 PM(UTC)
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I'm having the same problem too and its so frustrating. Everything on the right side of my paper gets scrapped or cut when cutting. Were they able to help?Mad
summer1952 Offline
#5 Posted : Sunday, February 03, 2013 3:09:31 PM(UTC)
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I am having the same problem Crying
jackie_suessc4924536 Offline
#6 Posted : Sunday, February 03, 2013 3:45:33 PM(UTC)
jackie_suessc4924536

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ME TOO!! Please share what they say :)
carnsparger8523af0f Offline
#7 Posted : Wednesday, February 06, 2013 5:30:59 AM(UTC)
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anyone find an answer to the problem...mine starting doing this after i cut out a bunch of vinyl sayings....it was fine before...im gonna go buy another blade and see if that solves it....any more answers let me know...


thanks!!!
lizc594d597 Offline
#8 Posted : Sunday, February 24, 2013 2:45:33 PM(UTC)
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Mine just started this last night, what did they say on how to fix this? I just bought my E2 after Christmas and this is my first issue and Im not happy at this point. Any thoughts on this
Maxluv Offline
#9 Posted : Sunday, February 24, 2013 3:27:21 PM(UTC)
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Originally Posted by: lizc594d597 Go to Quoted Post
Mine just started this last night, what did they say on how to fix this? I just bought my E2 after Christmas and this is my first issue and Im not happy at this point. Any thoughts on this


Are you using a fresh mat? Are you using cardstock? Have you cleaned your blade, in that sometimes paper gets stuck on it, i just take out the housing and look and blow some air in there.
Cricut Tanja Offline
#10 Posted : Sunday, February 24, 2013 4:50:38 PM(UTC)
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Originally Posted by: lizc594d597 Go to Quoted Post
Mine just started this last night, what did they say on how to fix this? I just bought my E2 after Christmas and this is my first issue and Im not happy at this point. Any thoughts on this


Please give customer support a call. It sounds like we just need to send you a new blade housing. If you just bought your machine do make sure you activate your warranty by registering your product.

Cricut Tanja
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