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jamiescoffee06489b20 Offline
#1 Posted : Sunday, February 17, 2013 11:33:04 AM(UTC)
jamiescoffee06489b20

Rank: Newbie

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Joined: 2/17/2013(UTC)
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I just opened my Cricut Expression 2 and it will not work at all. I watched a video on how to use it to make sure I was doing everything correctly and nothing. The mat light comes on and then I load the mat and gently push it against the mat rollers and hit load mat, and it just puts the arrow to unload and nothing happens. The cut icon does not light up for me to select it to finish. I have saved the settings and chosen the correct paper and cutting depth also. (No card board in the machine from when I opened it either). The only thing that works on the machine is selecting the design and the mat light coming on. Any ideas as to why nothing happens?? Thank youAngry

Edited by user Sunday, February 17, 2013 11:35:10 AM(UTC)  | Reason: Not specified

CricutGena Offline
#2 Posted : Monday, February 18, 2013 8:55:11 PM(UTC)
CricutGena

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Originally Posted by: jamiescoffee06489b20 Go to Quoted Post
I just opened my Cricut Expression 2 and it will not work at all. I watched a video on how to use it to make sure I was doing everything correctly and nothing. The mat light comes on and then I load the mat and gently push it against the mat rollers and hit load mat, and it just puts the arrow to unload and nothing happens. The cut icon does not light up for me to select it to finish. I have saved the settings and chosen the correct paper and cutting depth also. (No card board in the machine from when I opened it either). The only thing that works on the machine is selecting the design and the mat light coming on. Any ideas as to why nothing happens?? Thank youAngry


Hello! Please contact customer service at 877-7cricut. We can certainly assist you over the phone!

-Cricut Gena
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