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LindaBelchuk Offline
#1 Posted : Tuesday, April 16, 2013 6:45:41 AM(UTC)
LindaBelchuk

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Hi Ladies...have a question...I have an Expression and it's just not cutting properly...seems I have to have it on "multi-cut" all the time and sometimes when it goes back over the cut it's off and it's not cutting on the same line .. but if I take multi-cut off it doesn't cut through the paper ... any suggestions ... I also have a Cricut Create and have no problems with that and I'm just wondering if it's the housing unit itself that isn't sitting properly. Thanks for any answers.
CricutGena Offline
#2 Posted : Tuesday, April 16, 2013 7:51:24 PM(UTC)
CricutGena

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Originally Posted by: LindaBelchuk Go to Quoted Post
Hi Ladies...have a question...I have an Expression and it's just not cutting properly...seems I have to have it on "multi-cut" all the time and sometimes when it goes back over the cut it's off and it's not cutting on the same line .. but if I take multi-cut off it doesn't cut through the paper ... any suggestions ... I also have a Cricut Create and have no problems with that and I'm just wondering if it's the housing unit itself that isn't sitting properly. Thanks for any answers.


Hello! Part of the troubleshooting that we would ask you to do is to change out the blade housing. Please switch blade housings with your create and test the cutting. If this fixes the issue you have your answer! If your Expression is under warranty still we can replace the blade housing for you. However, if it is out of warranty we do have replacements on our web site www.cricut.com. If you are still experiencing issues with cutting you can also call customer service at 877-7cricut. We would be happy to help you!

-Cricut Gena
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