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k2hammann48a38016 Offline
#1 Posted : Monday, April 29, 2013 8:47:42 PM(UTC)
k2hammann48a38016

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I have a new Expressions 2 machine and I am not able to turn the machine off using the on/off button. Also the machine only displays the Cricut logo screen. Has anyone else had an issue like this?
Thanks Mad
CricutGena Offline
#2 Posted : Monday, April 29, 2013 10:46:04 PM(UTC)
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Originally Posted by: k2hammann48a38016 Go to Quoted Post
I have a new Expressions 2 machine and I am not able to turn the machine off using the on/off button. Also the machine only displays the Cricut logo screen. Has anyone else had an issue like this?
Thanks Mad


Hello, please call customer service at 877-7cricut. We can assist you over the phone.

-Cricut Gena
k2hammann48a38016 Offline
#3 Posted : Tuesday, April 30, 2013 1:05:02 PM(UTC)
k2hammann48a38016

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Originally Posted by: CricutGena Go to Quoted Post
Hello, please call customer service at 877-7cricut. We can assist you over the phone.

-Cricut Gena


I have been on the phone with support all morning.. Machine is still not fixed and will now have to be shipped to ProvoCraft for replacement. Was told will take about 2 weeks.. What a bunch of crap... I consider this a major purchase ($300.00) and would expect the product to last more than 90 days. Why can you not send out a new machine immediately with the prepaid package for me to return the broken one? At least I can continue with my project (sons wedding). Now we will have to buy favors which is an expense we had not factored in.

I am not a happy camper at all...Mad
kcorjasso7baf1630 Offline
#4 Posted : Monday, May 13, 2013 5:38:21 PM(UTC)
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Sounds like what just happened to my machine.
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