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alethard24170fa Offline
#1 Posted : Thursday, April 25, 2013 7:03:21 PM(UTC)
alethard24170fa

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I bought a digital cartridge tonight and it does not show that it is in My Cartridges. The last one I bought showed me a PDF in my receipt. How do I get the PDF and how do I use it in my craft room. please help. Thanks for any help at all.Confused
Mary R. Offline
#2 Posted : Thursday, April 25, 2013 7:28:47 PM(UTC)
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Originally Posted by: alethard24170fa Go to Quoted Post
I bought a digital cartridge tonight and it does not show that it is in My Cartridges. The last one I bought showed me a PDF in my receipt. How do I get the PDF and how do I use it in my craft room. please help. Thanks for any help at all.Confused



Try this:
On the CCR work page, select 'Bookmark' in the filter, you should see 'edit bookmarks';
Click on Edit Bookmarks and the check the box next to the cartridge you just purchased. Select 'Continue' and you will be back at the CCR work page.
In the menu filter, select 'my cartridges'. Your cartridge should be there.

HTH.

Mary R.
Narelle Offline
#3 Posted : Thursday, April 25, 2013 7:46:13 PM(UTC)
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Originally Posted by: alethard24170fa Go to Quoted Post
I bought a digital cartridge tonight and it does not show that it is in My Cartridges. The last one I bought showed me a PDF in my receipt. How do I get the PDF and how do I use it in my craft room. please help. Thanks for any help at all.Confused


Did you log out of CCR and log back in?
cbjclivesinprincessheart3f0d7df3 Offline
#4 Posted : Thursday, May 02, 2013 10:37:32 PM(UTC)
cbjclivesinprincessheart3f0d7df3

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Huh Mary R. I took your advice and can't seem to view the digital cartrige. I am in the same boat as Narelle. I purchased the cartrige on the 30th and have tried different things this evening. Is it possible that Cricut has not delivered it (per se).
Narelle Offline
#5 Posted : Thursday, May 02, 2013 10:58:07 PM(UTC)
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Originally Posted by: cbjclivesinprincessheart3f0d7df3 Go to Quoted Post
Huh Mary R. I took your advice and can't seem to view the digital cartrige. I am in the same boat as Narelle. I purchased the cartrige on the 30th and have tried different things this evening. Is it possible that Cricut has not delivered it (per se).


Do you log into CCR using the same email address you use to log in to Cricut.com?

If the answer is yes and you don't see your cartridge listed in the My Cartridges library in CCR, then you should call PC customer support. They'll sort out the problem for you.

Monday - Friday 7 a.m. - 6 p.m. (MST)
Cricut® support: 801-932-1144
toll-free service phone: 877-7CRICUT
cbjclivesinprincessheart3f0d7df3 Offline
#6 Posted : Saturday, May 04, 2013 12:19:02 AM(UTC)
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Thank you Narelle. I guess I have to wait till Monday Blushing
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