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nantucketbreezesaf037a98 Offline
#1 Posted : Wednesday, May 08, 2013 2:02:34 PM(UTC)
nantucketbreezesaf037a98

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Hi folks. I am trying to enter some reward points for cartridges I just got today, but each time I try it says I am entering an invalid number or one I have already entered. Obviously I haven't entered them before, since they're brand new. Grrrr. Can anyone help?
rnicols7d083053 Offline
#2 Posted : Wednesday, May 08, 2013 6:25:55 PM(UTC)
rnicols7d083053

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I am having the same issue and have been for over three weeks. I contacted support through the rewards program. It took about seven days to get a response but I had to give the reward certificate number, serial number, name of cartridge, and where I purchased the cartridge. I emailed the information out today. I am hoping they can resolve the issue.
gkabes1a41eea8 Offline
#3 Posted : Wednesday, May 08, 2013 6:54:06 PM(UTC)
gkabes1a41eea8

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I had the same issue. I called support. Had to use Foxfire browser. Have had no problems since. I usually use Internet Explorer.
CowgirlUp Offline
#4 Posted : Thursday, May 09, 2013 2:19:35 PM(UTC)
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make sure your using zeros instead of o's

also remember you can only claim points once for each title so even if you buy 2 of the same cartridge you can only get points for it once.
JoyceG Offline
#5 Posted : Thursday, May 09, 2013 10:32:22 PM(UTC)
JoyceG

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Only time I've ever had a problem was when I tried to enter rewards that a friend gave me. she never bothers with the rewards and gave them to me but since I already had those carts, it wouldn't accept it.

Joyce
shastadasi Offline
#6 Posted : Wednesday, October 09, 2013 4:59:13 PM(UTC)
shastadasi

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I had a problem entering my reward certificate and what I was doing was entering the whole set of numbers/letters into one box. Each certificate has 5 sets of numb/letters, there are 5 boxes to enter (each set goes into a box so you end up using all 5 boxes for one certificate. Hope this makes sense BigGrin
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