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KimHaddy Offline
#1 Posted : Sunday, June 09, 2013 11:39:07 AM(UTC)
KimHaddy

Rank: Newbie

Groups: Registered
Joined: 10/31/2008(UTC)
Posts: 1
Location: MN

Help - I haven't updated my Gypsy in a while. But I have been using it. I got a new computer so I downloaded CricutSync and started updating my Gypsy. I was having a problem with my antivirus software so I had to quit. Once I got that taken care of I started to update my Gypsy once again and now it won't stay on. Help.
Cricut Dani Offline
#2 Posted : Sunday, June 09, 2013 3:06:56 PM(UTC)
Cricut Dani

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Joined: 12/5/2011(UTC)
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Originally Posted by: KimHaddy Go to Quoted Post
Help - I haven't updated my Gypsy in a while. But I have been using it. I got a new computer so I downloaded CricutSync and started updating my Gypsy. I was having a problem with my antivirus software so I had to quit. Once I got that taken care of I started to update my Gypsy once again and now it won't stay on. Help.


Hello KimHaddy,

We are sorry to hear about the issues that you have been having with your Gypsy. You mentioned that you had already addressed your antivirus. Were you able to add the exception for both the Cricut Sync and the CCR Bridge? Once you have added the exceptions t
here are some troubleshooting steps that we can try. They are as follows:

*Just so you are aware this may erase all your projects off your Gypsy. We would like to recommend backing up your files on your computer. If you have older projects they may not be able to back up. We do apologize for any inconvenience this might cause. We are working on another update to resolve this issue.

1) If you will plug your Gypsy into the computer and open up Cricut Sync
2) You are then going to select “Don’t Update Now” if it prompts you to update.
3) You will then go up to the “Help” option
4) You will then select “Troubleshooting”
5) There will be questions that will now show on the window. Will you please answer them as follows: Yes No No No Yes
6) It will then prompt you to put the Gypsy into recovery mode. You can do this by doing the following:
a. Hold down the bottom left silver button, right silver circle, and the power button all together. A blue screen will appear.
7) Once this troubleshooting process is finished we would like you disconnect your Gypsy and try designing with your Gypsy

If after doing this troubleshooting process it does not fix your issue then would we would like to recommend that you call the number below where a representative will be happy to walk you through further troubleshooting or the replacement procedure for your Gypsy.

Have a wonderful day!

1-877-727-4288 Monday-Friday: 7am-6pm MST

-Cricut Dani
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