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Krazelton Kreations Offline
#1 Posted : Monday, July 08, 2013 11:50:05 AM(UTC)
Krazelton Kreations

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I keep trying all the different ways to cut, but everytime, I get the Not detecting mat. It will function up to the point of cutting, and then it goes right back to the "Project Preview" window. What am I doing wrong? I have tried to turn the mat around, I made sure the black lines were showing,. It will work when it wants to! Very finicky machine. Pelase help me!
D. CarolBaker Offline
#2 Posted : Monday, July 08, 2013 7:07:31 PM(UTC)
D. CarolBaker

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I've been having problem like that since they added the CCR. The only fix I know of is to get an Expression 2 which I finally did. I have no problem cutting if I don't use CCR. Good luck.
P.S. I really love my Imagine.
Coah'sNana Offline
#3 Posted : Monday, July 08, 2013 7:10:00 PM(UTC)

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You are probably not doing anything wrong. Make sure that there are no scratches in the bold black lines around the outside edge of your mat. If you see any that are questionable, go over them with a black permanent sharpie. If that doesn't work, try a new mat. If it still doesn't work, you can try a format/restore. I would contact support and have them walk you through it unless you've done it before and are comfortable doing it on your own. Or they may have other troubleshooting suggestions. When I get that error, it's usually because I am not applying enough pressure for the machine to pull the mat in when it tells me to load it. It seems to throw that error if the delay is too long between clicking the button and pushing the mat in. HTH! Post back if you get a resolution.
BJR Offline
#4 Posted : Tuesday, July 09, 2013 8:15:19 AM(UTC)

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AS mentioned check your matt, I know this is a silly q, but you are using a mat for the I right? The older ones were just for it and there are some general mats left out in the stores that have I line son them to use. Good luck I hope you get it fixed. The only other thought is that maybe the machine has a problem within itself reading the mats. Hope it isn't that. BJR.
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