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Debbiecraftsalot Offline
#1 Posted : Thursday, July 25, 2013 8:14:09 AM(UTC)
Debbiecraftsalot

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Location: Michigan

A couple month ago I did and upgrade...went through great, but at the end it never said disconnect....tired of waiting I disconnected it. Now it will come on but that's the extent of it. I like my gypsy and want to use it...any help would be appreciated...Debbie
MaryStillman Offline
#2 Posted : Thursday, July 25, 2013 8:54:25 AM(UTC)
MaryStillman

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Call support. They will walk you through how to reset it. Something like that happened to me, and I was able to reset it. Didn't loss any carts!

Mary
Debbiecraftsalot Offline
#3 Posted : Thursday, July 25, 2013 9:28:21 AM(UTC)
Debbiecraftsalot

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Location: Michigan

javascript:insertsmiley('LOL ','/forum/Images/Emoticons/cr_lol.gif')Thank you for the help;;;
theproc0a14c052 Offline
#4 Posted : Thursday, July 25, 2013 11:01:41 AM(UTC)
theproc0a14c052

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Here's the procedure I did to bring mine to life. Hope this helps yours!
OK... Was able to talk to Support today... I did the soft reset... but it went back to being frozen on restart... Contacted support today and here is what they had me do...
1. soft reset to off.
2. Plug gypsy into the computer.
3. open Cricut Sync.
4. It will say that the power is not on or the gypsy is not connected.
5. on the top left corner there is a Help button... Press it
6. Troubleshoot your gypsy. One yes and 3 no's.
7. Would you like to reset and reboot your gypsy, Yes!
8. While holding the bottom left button on the gypsy and the round selection button, Power on your gypsy...
9. The screen will be blue, and then you will get a reboot secreen on your computer. This will take about 40 minutes to one hour. During this time you will have to restart your gypsy at least 2 times.
The awesome news is... You dont have to restore your cartridges... I have 75 of them, and they all reloaded back on my gypsy...

**You will lose your saved projects though! I dont care... my GYPSY works! LOLOLOL!


When I tried to add my Close to My Heart Cartridge I was very nervous! It told me I had to update my gypsy. This is how the problem started! Clicked on Gypsy Sync again and did the update, Unclicked Cricut Imagine since I dont have one, and voila!!!!!! SUCCESS!
Thank you so much to support!
CricutGena Offline
#5 Posted : Thursday, July 25, 2013 7:19:01 PM(UTC)
CricutGena

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Just a quick tip, please make sure you are using the Cricut Sync. The Gypsy Sync is NOT a currently used program and will not update your Gypsy.

-Cricut Gena
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