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Cindy Lalj Offline
#1 Posted : Saturday, December 14, 2013 5:46:31 PM(UTC)
Cindy Lalj

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NOT all digital cartridges are licensed for Canada. But ONLY DIGITAL. Physical cartridges are licensed.

I purchased Disney's Best of Pixar. Only to find out a week later that I was being reimbursed
for my purchase due to licensing agreement, Ok that's fine BUT IF I purchase a physical cartridge like my work did, I can keep it. WHAT THE HECK ?!?!?!? I have all the other Disney licensed cartridges, But I can't have this one. And the operator from Cricut told me to find a cartridge and I could keep it. Now doesn't licensing agreements mean for ALL ??? Guess not. I'm seriously thinking of going to another machine, one that values their long term customers. Already angry about the rewards program now this !!!!
DugsPookie Offline
#2 Posted : Friday, January 03, 2014 10:25:55 AM(UTC)
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it's frustrating and i wish that PC can disclose regional restrictions for digital content. Hopefully customer service can provide you with something to resolve this...

as for the rewards...i know i would like to see more too Flapper

Good Luck!
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Scrapperdee on 1/3/2014(UTC)
CowgirlUp Offline
#3 Posted : Friday, January 03, 2014 10:38:00 AM(UTC)
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on the info page they do say they are licensed for US only. Its the agreement PC has with Disney to sell the cartridges Digital if PC doesn't follow Disney's rules in the agreement they can be fined and lose the chance at selling any more licensed image. Most stores won't even ship the Disney ones out side of the US. This isn't just a cricut thing, it can be seen on all sorts of stuff. sadly anyone out side of the US only way they get them is through a person not a company. I understand your frustration though. Hope you can end up finding a physical copy.
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CanadaJanice on 1/23/2014(UTC)
NotGoingGreyGracefully Offline
#4 Posted : Friday, January 03, 2014 12:15:19 PM(UTC)
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One of our other Canadian friends reported recently that Cricut.com will not ship physical Disney carts to Canada, either. If you are getting them from a secondary supplier, they are breaking the law, also.....

Crying
AngelaVanderlip Offline
#5 Posted : Sunday, January 12, 2014 12:06:44 PM(UTC)
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Originally Posted by: NotGoingGreyGracefully Go to Quoted Post
One of our other Canadian friends reported recently that Cricut.com will not ship physical Disney carts to Canada, either. If you are getting them from a secondary supplier, they are breaking the law, also.....

Crying

So we can only buy Disney carts that are sold in Canada then? I've gotten all of mine from Amazon.ca so far.
Cindy Lalj Offline
#6 Posted : Thursday, January 16, 2014 5:34:55 AM(UTC)
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Cricut told me that it's ok that I have all the other Disney cartridges (bought threw them). They will be supported if I ever need help. So how the heck would Disney know if I bought it when it was allowed to now ?

And usually unless there is a language on packaging problem. Things sold in USA are also sold here.
And if the cartridge is in the craftroom which is centered in USA and I don't have a physical cartridge, It hasn't actually left the states. ???

Oh well I guess I'll just have to live with their decision, It's just after finding out that my over 2000 rewards points are useless outside of US it was a little too much. The straw that broke the camels back :/
AngelaVanderlip Offline
#7 Posted : Tuesday, January 21, 2014 10:35:15 AM(UTC)
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Okay, now I am confused. In Canada, we are NO longer allowed the Disney carts?!?
CanadianRose Offline
#8 Posted : Tuesday, April 08, 2014 5:52:55 PM(UTC)
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I'm confused too. About your statement that reward points are not valid outside the USA. Who told you that? I've never had problems using points.
6thprentontawnyowld26b3dd9 Offline
#9 Posted : Thursday, April 10, 2014 2:11:07 AM(UTC)
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I know they stopped letting you use them in the Uk .
Hrvatica Offline
#10 Posted : Friday, April 25, 2014 11:38:04 AM(UTC)
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Us Canadians can still use the Disney cartridges that we previously bought. My understanding is that they were licensed for sale in both US and Canada initially then it changed to US only. I don't believe they were ever licensed for sale in the UK.

I suspect, but do not have any concrete information to support my suspicion, that Disney is not happy with the fact that the duration of copyright protection is shorter in Canada (generally, it is the life of the author plus 50 years in Canada while it is the life of the author plus 70 years in the US though there are some other rules that apply depending on if it was corporately authored and when it was authored for the US). It may be that when the license came up for renewal, Disney would no longer agree to have them sold in Canada. Again, this is me speculating - I don't have any actual information as to why the change happened.
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scrapalette on 4/25/2014(UTC)
rhonda-atkinson6fdba207 Offline
#11 Posted : Tuesday, May 27, 2014 6:42:01 PM(UTC)
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I am having trouble redeeming my points in Canada as well! What is up with that?!
MayCheung Offline
#12 Posted : Wednesday, June 25, 2014 5:44:46 PM(UTC)
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I understand the frustrations as I am also a Canadian! I am sure that if PC can offer the Disney carts to us, they would, may be we are being a bit harsh to the company.

Perhaps you can write to Disney about your concerns ...

Another way ... is to buy them on ebay, lots of people are selling them in US.

Has anyone tried to buy one lately?
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