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joanbarbret7e678314 Offline
#1 Posted : Monday, February 10, 2014 12:27:29 PM(UTC)
joanbarbret7e678314

Rank: Newbie

Groups: Registered
Joined: 2/10/2014(UTC)
Posts: 2

Today I called customer service regarding my brand new (less than one month old) Cricut Expression. After being on hold for over half an hour I was told that I needed Firmware Updates and that I had to download Cricut Design, etc. I informed them that I did not want to load that onto my computer and was told that I had too. I told them I would return the Cricut and they said that I could not because I had opened it already. Now, I bought this new machine in January because my old machine did the same thing and I did not want to upload software. My older machine had been around for awhile so I just invested in a new one and it did the same thing. (I have had my other machine for years). Now I have two machines that don't work.
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