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Caty H Offline
#1 Posted : Friday, October 01, 2010 6:33:33 PM(UTC)
Caty H

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Just received my new cricut imagine today. I have tried to get it set up but have ran into some problems. I can't get the printer part calibrated. When it tells you to put in the mat with a piece of paper on it and press go it just makes a noise and won't go any further. Then I noticed that a long silver circular rod fell out of the back onto my table. That must of been what i heard moving around when I took the imagine out of the box. Customer service is closed I guess cause when i try to call it rings then hangs up on me.

Has anyone else had any problems with their cricut imaagine?
JennLorist Offline
#2 Posted : Friday, October 01, 2010 6:38:06 PM(UTC)
JennLorist

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Yep, mine is being sent back because the memory wasn't holding the calibration changes. I am frustrated too but at the same time understand that this is a new product and there is going to be some bugs, and PC customer service has been awesome. In fact I just receieved an email from Jim Colby and he is personally going to make sure my new I is up to par.

Jenn
 1 user thanked JennLorist for this useful post.
Caty H on 10/1/2010(UTC)
Caty H Offline
#3 Posted : Friday, October 01, 2010 6:40:25 PM(UTC)
Caty H

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thanks Jen. good to know. My kids and I were sooooo excited to get going on the imagine tonight but guess we'll have to wait a bit longer. I guess I'll have to wait till monday to talk to someone in customer service. good luck with yours!BigGrin
CarlaLacy1 Offline
#4 Posted : Friday, October 01, 2010 6:45:40 PM(UTC)
CarlaLacy1

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crying] My new cricut has arrived yesterday. I had some initiall problems but got it going. Now I can't seem to get it the install the updates so I can use my olkd cartidges!!! Uuug!!!!
luvmyE&G Offline
#5 Posted : Friday, October 01, 2010 6:58:30 PM(UTC)
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I would call PC and get it sent back right away! I wouldn't keep a broken machine- Mine's on it's way back and a new one is on it's way here!

Good luck!
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