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Dany Offline
#1 Posted : Thursday, November 11, 2010 6:27:05 PM(UTC)
Dany

Rank: Newbie

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I was using DS a few days ago and it worked fine, I go to use it today and when I click on it to open/load it, it freezes. It starts at 50 seconds and freezes at 49 seconds.

Does anyone know how I can fix this? Of course it happened at 6:10 and phone support closes at 6

TIA
Doxieluv01 Offline
#2 Posted : Thursday, November 11, 2010 6:31:11 PM(UTC)
Doxieluv01

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have you tried to reinstall the software from the website?

have you done all of your windows updates?
Dany Offline
#3 Posted : Thursday, November 11, 2010 6:40:53 PM(UTC)
Dany

Rank: Newbie

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Joined: 12/3/2006(UTC)
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I have all the updates, and windows updates.

I have not reinstalled it yet, but I might try that later tonight. I am having a class here at the house and while we are not using the cricut ( I cut everything out ahead of time) I wanted to show them how I used the Cricut and DS to make their Layouts.
virginia authement Offline
#4 Posted : Saturday, November 13, 2010 4:21:58 PM(UTC)
virginia authement

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Wow, I was trying to download a cut-file to my design studio the other day and now it's telling me an unhanded exception had occurred in my application. It's not letting me download a cutfile, but yet have done it numerous times before with no problem. Although, the other day the cricut web/provo site was down for maintainence so I don't know if that has something to do with it. I'll be calling provo/cricut customer service first thing Monday morning. If anyone can be of help now, please let me know. thanks
and good luck! I guess Ill just play on my Imagine in the mean time.

Edited by user Saturday, November 13, 2010 4:25:37 PM(UTC)  | Reason: Not specified

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