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MelissaWirthllin Offline
#1 Posted : Saturday, May 07, 2011 8:54:47 PM(UTC)
MelissaWirthllin

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I tried setting up my E2 today and I followed the instructions verbatim in the manual and when I hit the power button the Cricut logo comes up and stays up with all of the buttons lit. Nothing else happens. The manual said that a screen calibration should happen next, but nothing. Anyone else have this problem?
SouthernGypsy Offline
#2 Posted : Saturday, May 07, 2011 10:19:45 PM(UTC)
SouthernGypsy

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Did you take the colored film off of screen? BigGrin

Patty
MelissaWirthllin Offline
#3 Posted : Saturday, May 07, 2011 10:40:05 PM(UTC)
MelissaWirthllin

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LOL...yep.
jessica.leigh Offline
#4 Posted : Monday, January 14, 2013 10:21:58 AM(UTC)
jessica.leigh

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Melissa,

I'm having this exact issue with my CE2. What ended up being your solution?! I think I'm screwed, as I bought it 18 months ago through Creative Memories and have never been nor have found the time to become a Cricut user since :( :( Thanks for your help!

Jessica
CricutGena Offline
#5 Posted : Monday, January 14, 2013 7:32:06 PM(UTC)
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Hello Melissa and Jessica! Please give customer service a call at 877-7cricut. We would be happy to assist you over the phone! We have several things we can try to get you up and running.

-Cricut Gena
dotdoneb787c58c Offline
#6 Posted : Thursday, January 24, 2013 3:31:34 AM(UTC)
dotdoneb787c58c

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Hi I am having the same problem can you tell me if they were able to fix your E2. I have searched the internet sent a email for help had one back telling me it could take upto seven days for a reply.
jltdimples Offline
#7 Posted : Friday, February 08, 2013 10:56:00 PM(UTC)
jltdimples

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I'm having the same problem. If anyone find a fix please post! I have had my E2 for 16 mths and use it maybe 10 times, because I have two cricut machines. Thanks to anyone who can help me. This is the only machine I have that will cut 12x24 and I really need to get fix on this ASAP.
Thanks again.
CricutGena Offline
#8 Posted : Saturday, February 09, 2013 10:10:49 AM(UTC)
CricutGena

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Hello Eveyone! As stated above, the best solution is to call customer service at 877-7cricut. We can certainly assist you over the phone! And we would love to get you up and running!

There are also a few great videos found i nthe support section of this web site: http://www.cricut.com/home/support/video-faqs

Please call!

-Cricut Gena
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