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SabineMiller Offline
#1 Posted : Monday, January 02, 2012 4:02:33 PM(UTC)
SabineMiller

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Please help. I was trying to start laminating, turned machine on and was waiting for it to indicated it was ready and it shut off and won't turn on again. What do I do? I have only used it a handful of times. Thanks in advance for any advise.
angelaurell Offline
#2 Posted : Monday, January 02, 2012 4:46:30 PM(UTC)
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Did you try unpluging it for a minute and then replugging it in. That might reset it and then it will come back on for you! HTH

Angela
scrapnfan Offline
#3 Posted : Tuesday, January 03, 2012 10:30:39 PM(UTC)
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If this doesn't work for you, call PC. They are very helpful. I had something similar happen to me before. Good luck !
MamaC2 Offline
#4 Posted : Wednesday, January 04, 2012 5:54:32 AM(UTC)
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That exact same thing happened to me! I called support and got a new one! No questions asked and an apolgy for what happened. I was told to throw the old one out! Your Story support...Rocks!!

Edited...before I called support, I unplug the machine and let it cool down. Then moved to another outlet that I knew was active. Plugged in the machine...nothing.

I ordered my Your Story with the trimmer bundle that was advertised earlier. The replacement Your Story that I received was the stripped-down version of the Your Story, 2 album covers, and a few sheets of laminating folders. And I am so thankful for what they sent!!!

Edited by user Wednesday, January 04, 2012 5:59:27 AM(UTC)  | Reason: Not specified

SabineMiller Offline
#5 Posted : Thursday, January 05, 2012 6:48:22 PM(UTC)
SabineMiller

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Thanks for all your great responses. I tried all of those without results. I have emailed provo craft and am now just waiting for a response. I may just have to call. Thanks again for helping me.BigGrin
SabineMiller Offline
#6 Posted : Saturday, January 07, 2012 6:27:18 PM(UTC)
SabineMiller

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PC customer service rocks! I could not get my Your Story running and Ashley from PC says they will send a new one.
Thanks for everyones help, especially Ashley. I can't wait to use it.BigGrin
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