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BugginAway Offline
#31 Posted : Thursday, June 14, 2012 4:22:29 PM(UTC)
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I have the Mal-ware Anti-virus - can't get loggin into CR. It spins the clock and then goes away - seems like its just stuck or something. I tried signing on as Administrator as in above post but it didn't work - did the same thing. :(
Narelle Offline
#32 Posted : Tuesday, June 19, 2012 5:12:26 PM(UTC)
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Originally Posted by: BugginAway Go to Quoted Post
I have the Mal-ware Anti-virus - can't get loggin into CR. It spins the clock and then goes away - seems like its just stuck or something. I tried signing on as Administrator as in above post but it didn't work - did the same thing. :(

Before I download it, is this the program you are using? http://shop.malwarebytes.org/lp...Dulu7D27ACFYhLpgodvFmA0g
Narelle Offline
#33 Posted : Saturday, June 30, 2012 4:00:03 AM(UTC)
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BTT
Narelle Offline
#34 Posted : Sunday, July 15, 2012 5:58:48 PM(UTC)
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Narelle Offline
#35 Posted : Sunday, August 05, 2012 2:53:20 PM(UTC)
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LydiaWright Offline
#36 Posted : Friday, August 10, 2012 12:57:50 PM(UTC)
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Ok I am running Microsoft Security Essentials. I try to log into the craft room and get nothing. The little clock works and then it just does nothing. Please help.Sad
Narelle Offline
#37 Posted : Friday, August 10, 2012 8:45:59 PM(UTC)
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Originally Posted by: LydiaWright Go to Quoted Post
Ok I am running Microsoft Security Essentials. I try to log into the craft room and get nothing. The little clock works and then it just does nothing. Please help.Sad

What happens if you exit out of Microsoft Security Essentials before trying to login?
LydiaWright Offline
#38 Posted : Saturday, August 11, 2012 8:13:44 AM(UTC)
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I can't turn it off. I have looked and there is no place where I can turn it off.
Narelle Offline
#39 Posted : Saturday, August 11, 2012 8:51:48 AM(UTC)
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Originally Posted by: LydiaWright Go to Quoted Post
I can't turn it off. I have looked and there is no place where I can turn it off.

Could you try this?

Open MSE -> click Settings and under real-time protection -> uncheck the option Turn ON real-time protection

Don't forget to go back and turn it on when you've finished using CCR.

Edited by user Saturday, August 11, 2012 5:18:59 PM(UTC)  | Reason: Not specified

ChatterScene Offline
#40 Posted : Saturday, August 11, 2012 2:02:06 PM(UTC)
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I did all of the above. And my problem still exists. Any ideas on what might be wrong?
I can log in. Build 151. Windows 7.
But I can not get any of the images to show up in the image drawer at bottom. I choose a cart and it says it can not find any matches.
And you can not see any of the image.

I even uninstalled and re-installed everything.
I am trying to use desk top option.

I'm not comfortable with them logging into my computer so I am hoping you all could throw some ideas my way.

I can do a screen shot if you need to see what I mean by image tray empty.
ChatterScene Offline
#41 Posted : Saturday, August 11, 2012 2:20:19 PM(UTC)
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I wanted to post a pic of my empty image tray


ChatterScene attached the following image(s):
help.jpg
Narelle Offline
#42 Posted : Saturday, August 11, 2012 5:17:58 PM(UTC)
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Is this something new that's happening? If you use the Web version do you have the same problem?
ChatterScene Offline
#43 Posted : Saturday, August 11, 2012 6:30:52 PM(UTC)
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I didnt try the web version. Should I try?

This just started happening to me over the last couple of weeks:(
ChatterScene Offline
#44 Posted : Saturday, August 11, 2012 6:32:37 PM(UTC)
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works on web based one... but I want to use my desk top one
LydiaWright Offline
#45 Posted : Saturday, August 11, 2012 9:31:02 PM(UTC)
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I still have the same problem...I still can't log in...
Narelle Offline
#46 Posted : Sunday, August 12, 2012 4:18:43 AM(UTC)
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Originally Posted by: ChatterScene Go to Quoted Post
works on web based one... but I want to use my desk top one

I think maybe uninstalling CCR and Adobe Air is the first thing you should do. Do that from your Control Panel, Programs & Features.

Then download Air Zapper and run that. Air Zapper removes any traces of the Adobe files that are left behind after uninstalling.

You can download Air Zapper from here: https://www.box.com/s/8pg8dxb4z4ugne5fnh41

Once that has run download CCR again from http://www.cricut.com/craftroom/default.html and see if it has fixed the problem.
Narelle Offline
#47 Posted : Sunday, August 12, 2012 4:21:25 AM(UTC)
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Originally Posted by: LydiaWright Go to Quoted Post
I still have the same problem...I still can't log in...

Lydia, the only thing I can suggest is to uninstall Microsoft Security Essentials then restart your computer. Ifyou can then login to CCR you'll know that it was MSE that caused the problem.

You'll then have two options - find a way to add Cricutcraftroom.exe and ccrbridge.exe as exeptions to MSE or download/buy a different anti-virus/firewall program.

If it didn't fix the problem then it's back to square one.
ChatterScene Offline
#48 Posted : Sunday, August 12, 2012 5:03:52 AM(UTC)
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Originally Posted by: Narelle Go to Quoted Post
I think maybe uninstalling CCR and Adobe Air is the first thing you should do. Do that from your Control Panel, Programs & Features.

Then download Air Zapper and run that. Air Zapper removes any traces of the Adobe files that are left behind after uninstalling.

You can download Air Zapper from here: https://www.box.com/s/8pg8dxb4z4ugne5fnh41

Once that has run download CCR again from http://www.cricut.com/craftroom/default.html and see if it has fixed the problem.


will this air zapper uninstall or remove my other adobe programs?
I already uninstalled and reinistalled and cleaned cookies with out it. But it didnt work
Narelle Offline
#49 Posted : Sunday, August 12, 2012 6:16:42 AM(UTC)
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Originally Posted by: ChatterScene Go to Quoted Post
will this air zapper uninstall or remove my other adobe programs?
I already uninstalled and reinistalled and cleaned cookies with out it. But it didnt work

It doesn't actually uninstall any of the programs. It only cleans out the remnants of the Adobe programs that you have uninstalled.

When you reinstall CCR you should be prompted to download Adobe Air. If you're not you can get it from here: http://get.adobe.com/air/

Edited by user Sunday, August 12, 2012 6:23:46 AM(UTC)  | Reason: Not specified

ChatterScene Offline
#50 Posted : Sunday, August 12, 2012 11:12:44 AM(UTC)
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I downloaded air zapper from the link you provided.
I unzip it.
I click on the middle exe file. And I am not sure it downloaded. how do I tell?
ChatterScene Offline
#51 Posted : Sunday, August 12, 2012 11:51:39 AM(UTC)
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Okay I figured out how to run Air Zapper. Here is what I did. It did NOT work and I have the same issue:( I could cry. I have the mini too
and with out the CCR its practically useless:(

This is the order I just did it:

I uninstalled Cricut Sync.
I uninstalled Adobe Air.
I uninstalled CCR.

I cleaned temp files. I cleaned cookies.

I downloaded the Air Zapper zip.

I restarted my pc.

Turned off firewall and real time scanning.

I unzipped zapper. Figured out how to use it. Ran it.

Restarted PC again.

Turned off firewall and real scan again.

Re installed Sync ( which installed air again )
Re installed CCR.

Opened it and still no images in image tray:(
Narelle Offline
#52 Posted : Sunday, August 12, 2012 2:43:03 PM(UTC)
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I really think it's time to call PC. I know you have reservations about them taking control of your computer but you will see exactly what they are doing and can cut their access at any time.
CricketCMV Offline
#53 Posted : Monday, August 13, 2012 7:41:59 AM(UTC)
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ChatterScene......After you give them control of your computer (if that's not something you know how to do and they tell you, just be sure to write down how they are telling you to get to that area to give them control), just be sure to go back to that area to make sure they don't still have control. All reputable businesses are going to make sure they get out of your computer, anyway. BUT, you can merely go in and check that the right to be in your computer is turned off, after they have finished helping you. You will see everything they're doing. They're going to be trying to help you in your computer, not hurt you. Hope you can get to the bottom of your problems. That's so strange that you have CCR up but it doesn't show anything in the images tray.

Can you use the dropdown filter to try another option, e.g., ALL TYPES (at the very top of the dropdown filter) to see if there are any cartridges listed anywhere in your images (I'm sure you've tried that, but sometimes obvious isn't what we do)?

Char
Granny510 Offline
#54 Posted : Tuesday, August 14, 2012 5:15:57 PM(UTC)
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I have Norton Anti-virus program
ChatterScene Offline
#55 Posted : Tuesday, August 14, 2012 5:23:55 PM(UTC)
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Char I can see any thing even in the drop down. yesterday for a brief moment it worked I walked aay and came back and it was back to no images again... I could scream..
 1 user thanked ChatterScene for this useful post.
CricketCMV on 8/14/2012(UTC)
Narelle Offline
#56 Posted : Tuesday, August 14, 2012 6:22:24 PM(UTC)
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It's sounds like it could be something related memory resources wise to your computer.

Do consider calling PC. I'm sure they'll be helpful.

Edited by user Tuesday, August 14, 2012 6:23:25 PM(UTC)  | Reason: Not specified

LydiaWright Offline
#57 Posted : Thursday, August 16, 2012 7:34:13 AM(UTC)
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Ok, I can access the web version of Craft Room, but not the other one downloaded on my desktop. I have updated it and I have update Adobe Air. I have Microsoft Essentials Security as I previously stated, but don't understand why I can access the web version and not the desktop version. Anymore suggestions? Thanks for all of your help.
CricketCMV Offline
#58 Posted : Thursday, August 16, 2012 9:22:22 AM(UTC)
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Originally Posted by: LydiaWright Go to Quoted Post
Ok, I can access the web version of Craft Room, but not the other one downloaded on my desktop. I have updated it and I have update Adobe Air. I have Microsoft Essentials Security as I previously stated, but don't understand why I can access the web version and not the desktop version. Anymore suggestions? Thanks for all of your help.


Does it help to right click on the Cricut CraftRoom ICON and select TROUBLESHOOT COMPATABILITY? If you get into it and don't know how to proceed (not sure what it asks of you), call PC to help you with it. Maybe that will help you.

Char
DoingMyCrafts Offline
#59 Posted : Wednesday, August 22, 2012 1:15:46 PM(UTC)
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This solved my problem.
Thank you
 1 user thanked DoingMyCrafts for this useful post.
Narelle on 8/22/2012(UTC)
carolle100200ae1e78f5 Offline
#60 Posted : Friday, February 15, 2013 4:59:03 AM(UTC)
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Hi.. I just bought my new cricut expression 2 and downloaded the CCR..
I have the same problem with other users.. I cannot log in in the CCR i just downloaded..
My laptop using AVG anti-virus, windows 7 64-bit..
Please helpppp... Thanks
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