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Scraptastic Offline
#1 Posted : Saturday, July 28, 2012 12:27:04 PM(UTC)
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I got mine from Michaels, most places will let you do a return, but PC seems to have them over a barrel and has told them not to take them back. How is this fair? What do I do? I HATE the E2 and just want to buy another E.

Scraptastic Offline
#2 Posted : Saturday, July 28, 2012 12:29:23 PM(UTC)
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What I really want to know is if I am protected by any law? This takes away my rights as a customer right?
So lost here.....
Dana Tarchala Offline
#3 Posted : Saturday, July 28, 2012 12:36:49 PM(UTC)
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Have you talked to Manager at M's?
Missie Todd Offline
#4 Posted : Saturday, July 28, 2012 12:40:01 PM(UTC)
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I'm not sure as I haven't faced this issue, but I have a thought. Have you tried calling PC? Maybe you can return it to them for credit (to buy the E) or get a refund from them.
Scraptastic Offline
#5 Posted : Saturday, July 28, 2012 12:42:31 PM(UTC)
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Originally Posted by: Dana Tarchala Go to Quoted Post
Have you talked to Manager at M's?

Yes she said that they are told they can not take them back from PC and she wishes they didn't have to sell them at all. . She says she has had a lot of E2 coming back and has to inform us all that we are out of luck and money.
JustJudi Offline
#6 Posted : Saturday, July 28, 2012 12:42:32 PM(UTC)
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Go to the Ms website and talk to customer service. Explain to them what you were told at the store. Ms managers do what THEY want and if CS is on your side, they will call the manager.
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Scraptastic on 7/28/2012(UTC)
Scraptastic Offline
#7 Posted : Saturday, July 28, 2012 12:44:47 PM(UTC)
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Originally Posted by: Missie Todd Go to Quoted Post
I'm not sure as I haven't faced this issue, but I have a thought. Have you tried calling PC? Maybe you can return it to them for credit (to buy the E) or get a refund from them.


I tried and was told I was pretty much out of luck. Too bad so sad, the lady was very rude. I guess I will be looking into the customer rights here in NV, i am pretty sure Michaels or PC have to do something
Sandy Offline
#8 Posted : Saturday, July 28, 2012 12:52:09 PM(UTC)
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Is this the Anniversary Edition? If so, it should be easy to sell as I saw some posts from people who wanted them.
Scraptastic Offline
#9 Posted : Saturday, July 28, 2012 1:03:55 PM(UTC)
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Originally Posted by: Sandy Go to Quoted Post
Is this the Anniversary Edition? If so, it should be easy to sell as I saw some posts from people who wanted them.


No, its the normal one. I've been reading up and so far looks like they are breaking the law and my rights. I guess I will call back on Monday, and I will NOT pay to ship it to them, when they should let Michael s take it back. I am really wondering why I bother with PC anymore. The company has lost itself the last few years.
PattyKondek Offline
#10 Posted : Saturday, July 28, 2012 3:04:56 PM(UTC)
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That's BS!!!! I work at JoAnn's and we take back the cricut machines. If it's defective M's should be taking it back.
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Leanner on 7/28/2012(UTC)
Sherri Kay Offline
#11 Posted : Saturday, July 28, 2012 3:07:03 PM(UTC)
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When I bought my Gypsy from M's a couple years ago, I was told that it could not be returned. I don't know what the reasoning for this is as you can return most anything. Unless it has to do with it being electronic.
KellyW Offline
#12 Posted : Saturday, July 28, 2012 3:18:20 PM(UTC)
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Well geez... I would THINK that they would have to TELL you then when you bought it, but obviously didn't. I had no idea that there were no returns on cricut machines.Huh

I agree that you should reach out to cricut customer service and see if they can help you. I'm really not sure what they will/can do, but if PC truly did give M's the direction to not take returns, then I guess that's where you need to go next.

Such a bummer that you have to go through this run-around. Glare
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Scraptastic on 7/28/2012(UTC)
Scraptastic Offline
#13 Posted : Saturday, July 28, 2012 3:28:22 PM(UTC)
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Originally Posted by: PattyKondek Go to Quoted Post
That's BS!!!! I work at JoAnn's and we take back the cricut machines. If it's defective M's should be taking it back.


They say they are told by the vendor that they can't take a return.
Scraptastic Offline
#14 Posted : Saturday, July 28, 2012 3:29:55 PM(UTC)
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Originally Posted by: PattyKondek Go to Quoted Post
That's BS!!!! I work at JoAnn's and we take back the cricut machines. If it's defective M's should be taking it back.


Nothing wrong with it. I just don't like it and would like to re-buy the E. Just not working out for me. its not like they wont make money from me anyway. I still want one, just not this one
DorothyS Offline
#15 Posted : Saturday, July 28, 2012 4:10:39 PM(UTC)
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There used to be a sign at the M's I shop at stating no returns on cricut products
Scraptastic Offline
#16 Posted : Saturday, July 28, 2012 4:14:35 PM(UTC)
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Originally Posted by: DorothyS Go to Quoted Post
There used to be a sign at the M's I shop at stating no returns on cricut products


And this means we are stuck with something we don't want. How PC hasn't been called out on this bad business practice before is fascinating to me. I however know a thing of two myself.

Hubby on the other hand keeps saying to stick with it, you will learn to love it. No I wont I hate it
Sandy Offline
#17 Posted : Sunday, July 29, 2012 7:06:04 AM(UTC)
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Well, this is certainly a bummer! I always buy at Wal Mart because they take back ANYTHING and are so easy to deal with.... plus shipping to my home is only 97 cents! I just bought a Mini there and love it for taking to scraps. I have an E2 and love that one also! LOL
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Lguild on 7/30/2012(UTC)
♥Carol♥ Offline
#18 Posted : Sunday, July 29, 2012 8:19:51 AM(UTC)
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How long have you had the machine and do you still have the receipt? How much have you used it? Is the machine registered in your name? Have the carts been synced to CCR and/or transferred to your G? (I am unsure of how this process works as I really do not use CCR much, but it can be done.) There are many contributing factors to be considered. But I am really confused, you said that the M's store employee told you that you could not return it, they wished they didn't even sell them because they have had so many E2 machines returned, and that you are out of luck and money, and that after calling M's CS number, they told you that you were out of luck too? WOW, that doesn't make sense to me ... first if they took back "so many" E2 machines already, what's the difference to take back one more? However, if you've had it for some time (30-60 days or more) and are just now returning it because you "don't like it", then it might fall outside of their return policy.

I would contact PC's customer service and explain your situation. I am not sure if they will be able to help (PC has their own policies on what is eligible for return too), but I am sure they would like to help you in some way, if they can. And don't forget, you could resell it on E-Bay too.

Good luck, I hope you are able to resolve this soon.
JustJudi Offline
#19 Posted : Sunday, July 29, 2012 8:28:49 AM(UTC)
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There are quite a few Ms in my area, and each manager behaves and handles returns differently. Even two dif managers in ONE store do things differently. Not fair.
maryjollett9737a6f9 Offline
#20 Posted : Sunday, August 25, 2013 6:46:45 PM(UTC)
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I too am having trouble with Michaels Stores. I just bought the Teal Expressions 2, and it isn't working. My husband and I have not been able to get back to the calibration screen, it is stuck the screen won't move.

I called Michaels to get their store hours since it is Sunday and the clerk informed me that because I opened the box it could not be returned. I am not asking for my money back, I want another machine.

I think it is a terrible policy, and it sounds like it is Michaels Stores policy and not Cricut.

I think this has ended my days with Michaels. Angry
swatts66 Offline
#21 Posted : Sunday, August 25, 2013 6:54:29 PM(UTC)
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If they won't let you return a defective machine they should have you sign something or have a very large sign that states their policy. Who would buy something from a store that won't stand behind it? I understand if you've had it a month or two months,etc, then you would need to go directly to Provo Craft for warranty service. But brand new, out of the box - no way is that right.
maryjollett9737a6f9 Offline
#22 Posted : Sunday, August 25, 2013 6:58:12 PM(UTC)
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Thank you for your comment. I am hoping that Cricut will replace the machine. I am sure Michaels won't. I have had it with them. I wish I had read this thread before buying from them.
swatts66 Offline
#23 Posted : Sunday, August 25, 2013 7:05:04 PM(UTC)
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One important thing is to let Provo Craft walk you through a restart. They have very good customer service and will patiently stay on the phone with you and try every solution before having you pack up your machine and ship to them.

Meanwhile, after you see if PC can get our machine going, I'd ask to speak to the manager at Michaels.
AuntieKLE Offline
#24 Posted : Sunday, August 25, 2013 7:12:00 PM(UTC)
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Here is how to call PC:

Contact Us

Cricut® support hours

Monday - Friday 7 a.m. - 6 p.m. (MST)
Cricut® support: 801-932-1144
toll-free service phone: 877-7CRICUT
email: support@Cricut.com
fax: 801-794-9001

They can help.

When I first got my Expression 2 it didn't work so I downloaded CricutSync (http://www.cricut.com/home/support/cricut-sync) and did a reset. My machine works great now!

Give PC a Call! They will help you!

HTH

Edited by user Sunday, August 25, 2013 7:13:38 PM(UTC)  | Reason: Not specified

ChelaDones Offline
#25 Posted : Monday, August 26, 2013 1:06:39 AM(UTC)
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The Michaels stores in my area have a very negative energy to them. I can feel it before I walk through the doors. Every aisle is dark and creepy.

Joann stores seem to be just the opposite. Bright and happy, I could stay there all day!

~Angela
IrishDancer Offline
#26 Posted : Monday, August 26, 2013 5:03:25 AM(UTC)
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Originally Posted by: PattyKondek Go to Quoted Post
That's BS!!!! I work at JoAnn's and we take back the cricut machines. If it's defective M's should be taking it back.



FYI: Not ALL J's take returns on Cricut's. Ask me how I know!

I had my baby bug a week, decided I wanted the E. Bought a new mat, boxed the baby back up and went to J's to take it back and purchase the E. J's said nope, send it back to Cricut if it's defective, otherwise, you're out of luck. Sorry.

CricketCMV Offline
#27 Posted : Monday, August 26, 2013 7:57:17 PM(UTC)
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Sorry....I went on a little rant here not realizing the OP's thread was from a year ago.

To the OP having a problem, you have some good advice. I think ProvoCraft would be the next step in trying to resolve your issue for a machine that is not working.

Doesn't HSN have this same policy; I don't think they take PC's machines back. I think you have to deal directly with ProvoCraft. Maybe I'm wrong; just seems like I have read this somewhere along the line.

Char

Edited by user Monday, August 26, 2013 8:01:43 PM(UTC)  | Reason: Not specified

swatts66 Offline
#28 Posted : Monday, August 26, 2013 9:02:50 PM(UTC)
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If someone buys a Cricut that works correctly but they decide that they want a different one, then that is their problem. But when someone goes to any store, buys a product that DOESNT work and is told, "too bad, talk to the manufacturer" ---that is just ridiculous. If I go to Best Buy or WalMart and I buy a vacuum cleaner that doesn't work they will give me another. In fact if the vacuum works but I don't like it, they will let me return it. I just don't understand this concept of sending someone to PC when the machine never worked from day one.

Back in the day, computer stores would not accept a return on an opened computer item UNLESS it DIDN'T WORK. But even they would replace it.

Edited by user Monday, August 26, 2013 9:04:52 PM(UTC)  | Reason: Not specified

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