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erin.bruner24ec4fb7 Offline
#1 Posted : Sunday, September 30, 2012 12:43:44 PM(UTC)
erin.bruner24ec4fb7

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I purchased a new laptop after our home had been burglarized and all of our electronics stolen.

I finally got DS working on Windows 7; however, when I try to activate the software it says that the serial # is already registered to another computer (the computer that was stolen).

How can I activate the software when I do not have the original computer that DS was activated on?

Please help!

Thank you!

Erin
Larmabee Offline
#2 Posted : Sunday, September 30, 2012 12:55:08 PM(UTC)
Larmabee

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Call PC! They can can deactivate the serial number for the old computer and then you can activate it on your new. My old computer crashed and they did it for me. They are so good that way!
 1 user thanked Larmabee for this useful post.
erin.bruner24ec4fb7 on 9/30/2012(UTC)
erin.bruner24ec4fb7 Offline
#3 Posted : Sunday, September 30, 2012 1:09:24 PM(UTC)
erin.bruner24ec4fb7

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I called the activate by phone number, but they are closed. I guess I'll try again tomorrow.

Is there a different number?

Thank you!
Larmabee Offline
#4 Posted : Sunday, September 30, 2012 1:22:48 PM(UTC)
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Here is contact info that I use. I generally find that I get better and quicker support by calling them versus email

Cricut® support hours

Monday - Friday 7 a.m. - 6 p.m. (MST)
Cricut® support: 801-932-1144
toll-free service phone: 877-7CRICUT
email: support@Cricut.com
fax: 801-794-9001



International customers: 0808 101 7032
Hours 2pm – 1am GMT/UTC
email: isupport@provocraft.com

Good Luck!
 1 user thanked Larmabee for this useful post.
erin.generally7260b3da on 9/30/2012(UTC)
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