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almiroty34da075b Offline
#1 Posted : Tuesday, October 30, 2012 5:58:32 PM(UTC)
almiroty34da075b

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hi
i an new to this. there i said it ;-)
i bought an expression 2 machine that has been nothing but a headache. i was a able to link several cartridges, but ccr keeps asking me to physically put in the cartridge that were preinstalled in the machine in order to use them. ideas?
Sherri Kay Offline
#2 Posted : Tuesday, October 30, 2012 6:33:15 PM(UTC)
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Just take any cartridge you have and then it should work. BigGrin
 1 user thanked Sherri Kay for this useful post.
almiroty34da075b on 10/31/2012(UTC)
almiroty34da075b Offline
#3 Posted : Tuesday, October 30, 2012 8:28:36 PM(UTC)
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sorry, i don't understand. maybe i was not clear enough. i was able to link a cartridge without problems, ccr does not recognize the items that came preinstalled in the machine. i don't have those cartridges.
Narelle Offline
#4 Posted : Tuesday, October 30, 2012 10:16:42 PM(UTC)
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Have you registered your E2? You need to do that to link your E2 carts to your account. The E2 registration data base is updated on Thursdays so if you do it today you should see them on your account of Friday.

If you have already registered it you'll need to call PC so they can fix the problem for you.
almiroty34da075b Offline
#5 Posted : Wednesday, October 31, 2012 6:50:46 PM(UTC)
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sorry, i forgot to add that it was registered on 10/15.
thanks!
Narelle Offline
#6 Posted : Wednesday, October 31, 2012 7:23:45 PM(UTC)
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Originally Posted by: almiroty34da075b Go to Quoted Post
sorry, i forgot to add that it was registered on 10/15.
thanks!


And is the email address you use to login to CCR the same as the email address you used when you registered your E2?

If it is I'm sure PC will be able to help you out! BigGrin
CricutGena Offline
#7 Posted : Thursday, November 01, 2012 6:42:06 PM(UTC)
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almiroty34da075b- If you are not seeing the pre installed Expression 2's cartridges linked in your Craft Room after 2-3 weeks please call customer service at 877-7cricut. We can help you as long as the machine is registered.
-PCgena
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