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crafty_librarian Offline
#1 Posted : Tuesday, October 30, 2012 8:14:09 PM(UTC)
crafty_librarian

Rank: Newbie

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Joined: 6/7/2006(UTC)
Posts: 1
Location: Murray, Utah

I tried to download the new Cricut Sync program this morning to update my Gypsy. But the blue light (power light) has been on all day and I can't get it to power off or even have anything show up on the screen. I admit it's been a while since I used my Gypsy, but what's going on? Help!
TeresaSvoboda Offline
#2 Posted : Wednesday, October 31, 2012 1:16:09 PM(UTC)
TeresaSvoboda

Rank: Newbie

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Joined: 1/15/2009(UTC)
Posts: 4

I have the same issue, but I wasn't trying to sync, but just charge it. Called Customer Service and they said my screen has gone out and I need to buy a new one. Don't think I'll be doing that. Call Customer Service if you haven't already.
CricutCar Offline
#3 Posted : Wednesday, October 31, 2012 7:02:00 PM(UTC)
CricutCar

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Angry Yes, I have the same problem. It's the blue light-black screen of death. I've had my G for almost two years, and now it is rendered useless. I was told the same thing...purchase a new one, send it to PC along with the "dead" one, and they will reserialize the new one so that I can use the linked cartridges. My buying days of PC products is truly over!!!
TeresaSvoboda Offline
#4 Posted : Wednesday, October 31, 2012 7:53:31 PM(UTC)
TeresaSvoboda

Rank: Newbie

Groups: Registered
Joined: 1/15/2009(UTC)
Posts: 4

I am going to call Customer Service again tomorrow. I really can't understand why this widespread problem cannot be fixed. Something is wrong with this product and I'd be happy to pay for a repair, but I am not going to buy a new one. I am actually thinking about selling my Expression and all of my cartridges.
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