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LauraEbeth Offline
#1 Posted : Wednesday, November 28, 2012 10:05:42 AM(UTC)
LauraEbeth

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Not sure if this is the right place for this thread, but CCR is where I encounter the most issues that make me call PC (I've added their number to my contacts at this point...) so I thought I'd share something I just learned.

today's problem was that my Cricut and computer are connected, but CCR won't recognize that they are and allow me to cut ,EXCEPT when I was on the phone with PC, it took the entire 18 minute call, but I got one thing cut! whoop!

now, when I was on this phone, chatting away about my issues I've had and how when i call, my Cricut cooperates, Jessica(the lovely lady I was speaking with) informed me that they will be doing trial run Saturday call center hours for the next few weeks, I can't remember if she said it starts this Saturday, but my response was OHHH you'll be busy with all those Saturday crafters!!

so now I'm off the phone with PC, and the Cricut won't cut again, but today's solution was to send me a new USB cord, so we'll see what happens when it arrives! LOL
 1 user thanked LauraEbeth for this useful post.
ssharp11d5c1f11b on 11/28/2012(UTC)
CricketCMV Offline
#2 Posted : Wednesday, November 28, 2012 10:34:23 AM(UTC)
CricketCMV

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That's great.....PC is listening to a lot of our concerns, I feel.

Hope the USB cord works for you!! Have you tried the cord your printer uses? Make sure they have the same information out at the end of the cords before you try it. I've heard others say they can use their printer cords and PC has mentioned that before, too. (I couldn't get mine to work when we first started in CCR, so I called PC and they sent me one; so not all printer cords work).

Char
Sing&Scrap Offline
#3 Posted : Wednesday, November 28, 2012 10:38:05 AM(UTC)
Sing&Scrap

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The holiday crafting helpling... that's a very good customer service idea for all of us working, weekend crafters. It's horrible to have your machine crash on the only day you have any real time to spend with it. I wouldn't expect them to always have Saturday hours (althogh it would be nice..) but at least during the holidays would be great.

Here's to hoping I don't need to call though...
LauraEbeth Offline
#4 Posted : Wednesday, November 28, 2012 10:46:28 AM(UTC)
LauraEbeth

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I was asked about the Printer cord on the phone, and that is actually the cord I use. I don't have any other cords. . .
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