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livawne97403f48 Offline
#1 Posted : Friday, December 07, 2012 7:13:28 PM(UTC)
livawne97403f48

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I have just purchased an Expressions 2 and the touch screen doesn't always respond. It won't load the paper either. Essentially...........it won't do anything. I did view some posts about resetting to factory defaults and I did that and got the rainbow screen and all. So, I get the machine and am so excited and it doesn't work and the help desk has better hours that I have ever seen. No evenings and no weekends, so does that mean I can't do anything else until Monday.

Any suggestions??
Narelle Offline
#2 Posted : Saturday, December 08, 2012 1:18:46 AM(UTC)
Narelle

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I believe customer support are trialling Saturday opening hours so give them a call then. I'm not sure what time they are open though.
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