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cara.cauldwellfeba404c Offline
#1 Posted : Thursday, December 20, 2012 8:51:55 PM(UTC)
cara.cauldwellfeba404c

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Well, I pulled my Expression 2 off of the shelf for the first time in about 6 months, plugged it in, turned it on, and everything went like normal untill after it finished its initial startup where the cutting mechanism and rollers move around. Now it is stuck at the Cricut Expression 2 screen and all of the buttons are lit up. I've restarted, tried changing cartridges, and tried updating and it is still stuck. Cricut Sync doesnt even seem to be recognizing that it is connected. Any suggestions?

Thanks!
Narelle Offline
#2 Posted : Thursday, December 20, 2012 9:02:50 PM(UTC)
Narelle

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You could try resetting it:

E2 Reset instructions

Download the latest version of Cricut sync (if you don’t already have it.) http://www.cricut.com/cricutsync/

With the E2 turned off:

Plug your E2 into the computer and open up Cricut Sync
Select “Don’t Update Now” if it prompts you to update.
Select the “Help” option
Select “Troubleshooting”
Answer the 5 questions that appear as follows:
• Yes
• No
• No
• No
• Yes
You will be prompted to put your E2 into recovery mode. To do that:

Hold down the Home button, the Pause button and the power button together.
A blue screen will appear.

Once the troubleshooting process is complete disconnect your E2 and try using your machine again.

If your issue has still not been fixed contact PC customer service on 1-877-727-4288 | Monday-Friday: 7am-6pm MST.
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