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sxbotelho305a893d Offline
#1 Posted : Saturday, January 05, 2013 8:31:26 AM(UTC)
sxbotelho305a893d

Rank: Newbie

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Just got my E2 for Christmas. I was able to download sync and the craftroom to my lab top which has Windows XP. When I plug in the Cricut USB cord my computer doesn't recognize it.

I then downloaded the sync/craftroom to my husbands new desktop computer. It has Wondows 8. When I plug the Cricut USB into his computer I get error message saying it is not recognized either.

When I try to sync on his desktop I get a message stating:

Bridge Error: Sync failed to connect to the Bridge. Please restart sync. If the problem continues, please contact customer support.

What can I do to get either computer to recognize and work with my E2?

Thanks.

Shari
scrapalette Offline
#2 Posted : Monday, January 07, 2013 10:15:32 AM(UTC)
scrapalette

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If you haven't solved this problem already, try changing the compatibility mode to Windows 7 and run as an Administrator. If that doesn't solve the problem, call PC and CS will troubleshoot with you.
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