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caryeocarye06e385fa Offline
#1 Posted : Sunday, January 20, 2013 3:25:35 PM(UTC)

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Feeling really frustrated -- keep trying to get help -- but not even a reply!

My Expression 2 turns on, tests the loading -- and then pauses and never comes up.

Don't know where to start for help. Any ideas?
Olivia'sNana Offline
#2 Posted : Sunday, January 20, 2013 3:38:27 PM(UTC)

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I am no good at technical stuff but I can offer hopeful solution that I have seen post many times that has solved tech issues. It is a reset procedure. You have a reset button on the inside right hand side of the machine but there is a procedure for doing the reset.

Hopefully this will help but I will have to go find it on another post. Be right back.

Here is a copy and paste of the reset procedures. I have no idea if this will fix your issue but I will keep my fingers crossed. If not, I would call PC support tomorrow.

1) First, turn your machine on with no cartridge loaded. Then you are going to roll all your gray dials (the two on the left and the one on the right) down to their lowest setting.

2) Then you will want to grasp the green/gold cylinder blade assembly and use it to pull the entire gray carriage car unit (the one with the Cricut bug on it) along its track to the other side of the machine. Back in the cave where the gray carriage car usually sits there is a red button. Press that button and hold it down for about three seconds. Let go and then move the gray carriage car back into place.

3) This next step will sound a bit odd, but many times it can fix your Cricut. You’re going to roll all your dials all the way up and all the way down three times—three times for each dial.

4) Then you are going to hit the “Cut” button and turn the machine off. Let the machine sit for a few minutes (15-20), load a cartridge, turn it on, and try a practice cut.

If this does not solve your problem, give PC a call toll free at 1-877-727-4288 7am to 6pm MST Mon-Fri (make sure you are by your machine) and someone there will walk you through some trouble shooting tips.

Edited by user Sunday, January 20, 2013 3:46:17 PM(UTC)  | Reason: Not specified

Coah'sNana Offline
#3 Posted : Saturday, January 26, 2013 12:53:08 PM(UTC)

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I have seen posts by PC that resets of the E2 are NOT recommended. Have you tried calling support?
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