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nannieneely071b5606 Offline
#1 Posted : Thursday, January 24, 2013 8:09:55 PM(UTC)
nannieneely071b5606

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My machine will turn on if you plug it in and rress the power button, then the scren lights up and the home button, power button and pause button light up. When you press the main screen button, the screen jumps and then the screen is lit and the power button is lit, but the botton is frozen and wont even turn the machine off. What in the world is this?????
 2 users thanked nannieneely071b5606 for this useful post.
BJR on 7/2/2013(UTC), lswindle4a1e9e40a on 7/16/2013(UTC)
gokartmagic Offline
#2 Posted : Monday, May 13, 2013 5:52:22 AM(UTC)
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Did you happen to get a resolution to this?? It just happened to me :(
kcorjasso7baf1630 Offline
#3 Posted : Monday, May 13, 2013 5:36:00 PM(UTC)
kcorjasso7baf1630

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What the heck, mine was working fine 2 weeks ago now is frozen after the screen jumping thing. I did an online update and now it just sits on the screen that says Cricut. Why isn't this being answered and addressed. Nice support
KylieHarbin Offline
#4 Posted : Sunday, June 30, 2013 12:06:56 PM(UTC)
KylieHarbin

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Mine started doing the same thing this morning...any resolutions??
 2 users thanked KylieHarbin for this useful post.
BJR on 7/2/2013(UTC), GotTheBug on 9/29/2013(UTC)
BJR Offline
#5 Posted : Tuesday, July 02, 2013 6:57:36 AM(UTC)
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I would love to hear as well. Maybe post this on the main chat and see if anyone knows. BJR.
CricutGena Offline
#6 Posted : Tuesday, July 02, 2013 8:48:19 PM(UTC)
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Hello All, please call customer service at 877-7cricut. We can assist you through customer service.

-Cricut Gena
 1 user thanked CricutGena for this useful post.
lswindle4a1e9e40a on 7/16/2013(UTC)
sweetshares Offline
#7 Posted : Thursday, July 04, 2013 9:25:03 AM(UTC)
sweetshares

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Mine has just done this, so this is obviously a common problem. Can you post a solution to this as I really don't want to call you from the UK. Plus, nobody is there today anyway.
 1 user thanked sweetshares for this useful post.
krafty kate on 7/4/2013(UTC)
KylieHarbin Offline
#8 Posted : Friday, July 05, 2013 1:27:09 PM(UTC)
KylieHarbin

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Mine's fixed! Go to the FAQ Videos. Watch the one that says Restore (if it's not during customer service hours), otherwise call Customer Service...they'll fix it!
 1 user thanked KylieHarbin for this useful post.
GotTheBug on 9/29/2013(UTC)
baloothebear1000b655b050 Offline
#9 Posted : Wednesday, July 10, 2013 4:10:13 AM(UTC)
baloothebear1000b655b050

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Hi sweetshares you have to ring them after 2pm as they are running on a different time zone to us in the UK.

Edited by user Wednesday, July 10, 2013 4:10:52 AM(UTC)  | Reason: Not specified

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