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linda.nystrome2ed065a Offline
#1 Posted : Sunday, February 03, 2013 3:58:26 PM(UTC)
linda.nystrome2ed065a

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I'm having trouble getting my Expression to cut anything fully. I'm using craft store cardstock and have read instructions on settings. Began with pressure at medium and knife at #4 depth, a setting I assumed should work fine since cardstock is the thinnest paper this machine is supposedly able to cut. It just makes a surface cut, with little bunches of paper at intervals, like it is pushing the paper more than cutting it. Increased pressure to High and knife depth to #5 and no improvement--cannot even see the image on the back of the cardstock.

Needless to say, I am not happy, NOT HAPPY. Angry This is a refurbished machine and these are the first cuts made using the knife that came with the machine which I purchased around Christmastime.

Am I doing something wrong? If so, WHAT? HELP, somebody!Confused Crying I'm beginning to think I made a terrible mistake in this purchase. Will try calling Support tomorrow (Monday) but was not able to get through last time I tried to reach someone.
blondolphn Offline
#2 Posted : Sunday, February 03, 2013 8:32:30 PM(UTC)
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Sometimes the mats can be the culprit by being too sticky or not sticky enough. I would try customer service tomorrow for sure.
AuntieKLE Offline
#3 Posted : Sunday, February 03, 2013 9:02:47 PM(UTC)
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Some blades are duds and just don't work.

Try using a new blade.

HTH
swatts66 Offline
#4 Posted : Sunday, February 03, 2013 9:19:26 PM(UTC)
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Try a new blade AND try a different brand of cardstock. One particular brand from one particular store does NOT work for me.
Dragonfly50 Offline
#5 Posted : Monday, February 04, 2013 2:26:42 AM(UTC)
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You might wat to try a machine reset.
I had some issues with my E and doing a reset fixed the problem.

Hope this helps
D-

TECH SUPPORT NOOK - Reset Process
If your machine freezes, experiences power problems, cutting issues, or anything out of the realm of normal Cricut behavior, this reset procedure is a good place to start the troubleshooting process. Nine times out of ten, this will resolve the issue:

- First, turn your machine on with no cartridge loaded. Then you are going to roll all your gray dials (the two on the left and the one on the right) down to their lowest setting.

- Then you will want to grasp the green/gold cylinder blade assembly and use it to pull the entire gray carriage car unit (the one with the Cricut bug on it) along its track to the other side of the machine. Back in the cave where the gray carriage car usually sits there is a red button. Press that button and hold it down for about three seconds. Let go and then move the gray carriage car back into place.

- This next step will sound a bit odd, but many times it can fix your little "bug". You're going to roll all your dials all the way up and all the way down three times--three times for each dial.

- Then you are going to hit the "Cut" button and turn the machine off. Let the machine sit for a few minutes (15-20), load a cartridge, turn it on, and try a practice cut.

Edited by user Monday, February 04, 2013 2:30:07 AM(UTC)  | Reason: Not specified

 1 user thanked Dragonfly50 for this useful post.
Scrap Fit on 2/4/2013(UTC)
linda.nystrome2ed065a Offline
#6 Posted : Monday, February 04, 2013 7:48:58 PM(UTC)
linda.nystrome2ed065a

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I had tried a reset already, when I was trying to cut 24 lb paper, and it didn't change anything. Didn't have cardstock at the time but it should be cutting now if that was going to help.

The cardstock I bought is Recollections, from Michaels.

Really hope I don't have to buy a new knife, but maybe PC will send me one if they think that's the problem--since I just purchased the machine.

Didn't have time to call PC today, but will definitely call them tomorrow and will post what they say, for anyone else who may encounter this problem. I read another post from someone having the same problem.

Thanks for the tips, everyone!Love
scrapalette Offline
#7 Posted : Monday, February 04, 2013 8:59:29 PM(UTC)
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Is the blade housing unit installed properly? If it's installed too high, the blade won't reach the paper when extended. I have a photo on my blog of how it should look {it's also in the User's Manual}:

http://scrapalette.blogspot.com/p/cricut-help.html
linda.nystrome2ed065a Offline
#8 Posted : Thursday, February 07, 2013 10:26:24 AM(UTC)
linda.nystrome2ed065a

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I double-checked the blade and it's inserted correctly (thanks, scrapalette).

Just spoke with customer support and they are shipping out a printer cable (should have come with my refurbished machine, but did not) and a new blade housing, as the blade housing can sometimes be defective. When I get the printer cable I'll be able to run a firmware update via the Design Studio. If that does not correct the cutting issues, PC will ship out a new machine.

Well, my first impression of a Cricut hasn't been good, so far, but PC's customer support is great! Will update how this turns out. Thanks to everyone who has responded! Love
linda.nystrome2ed065a Offline
#9 Posted : Sunday, February 24, 2013 11:34:49 AM(UTC)
linda.nystrome2ed065a

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Well, my Expression is cutting beautifully now! The problem turned out to be a defective blade housing. As soon as I installed a new housing, my machine began cutting.

So.....for the person who posted a similar frustration not being able to cut, you might try a new blade housing.

Thanks to everyone who added comments and tips! Love
susanrpowers9419f12c99 Offline
#10 Posted : Monday, February 25, 2013 10:32:00 AM(UTC)
susanrpowers9419f12c99

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I am having this exact same problem. My machine is brand new & so is the blade. I have tried different types of card stock even, just plain paper & it will not cut. This machine cost to much to not work. I am very frustrated.
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