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DebbieCain Offline
#1 Posted : Tuesday, February 05, 2013 2:12:23 PM(UTC)
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Hey, can anyone give me some help.....my friend's usb port broke off in her gypsy....support said it's out of warranty - sorry. Then after looking online I see that this is not an isolated issue....it is a known problem....does anyone know who I can contact about this issue???
MaryStillman Offline
#2 Posted : Tuesday, February 05, 2013 6:02:26 PM(UTC)
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Some people have had good results bringing it into a tv repair shop (or phone repair) to have the usb thing re-soldered back in place.

Mary
Childrensbooklover Offline
#3 Posted : Thursday, May 02, 2013 5:37:41 PM(UTC)
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My USB port on my Gypsy broke off. I tried taking it to a cell phone repair shop, they soldered the USB back on but the tiny connections to the motherboard remain broken, thus it still doesn't connect. The frustrating thing is that the machine itself if fine. I tried customer service and since it's out of warranty the only thing they offered was to re-serialize a new gypsy if I bought one. I miss my gypsy!!!! I'm looking around for another one, but since they are no longer manufacturing them used ones are insanely expensive.

FRUSTRATING!!!
CowgirlUp Offline
#4 Posted : Thursday, May 02, 2013 5:43:25 PM(UTC)
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Originally Posted by: Childrensbooklover Go to Quoted Post
My USB port on my Gypsy broke off. I tried taking it to a cell phone repair shop, they soldered the USB back on but the tiny connections to the motherboard remain broken, thus it still doesn't connect. The frustrating thing is that the machine itself if fine. I tried customer service and since it's out of warranty the only thing they offered was to re-serialize a new gypsy if I bought one. I miss my gypsy!!!! I'm looking around for another one, but since they are no longer manufacturing them used ones are insanely expensive.

FRUSTRATING!!!



They now offer repairs on Gypsy's they started this last month. here is the link to get the repair. you have to pick the right fix. http://www.cricut.com/sh...s-Gypsy-Repair--738.aspx
cristine Offline
#5 Posted : Thursday, May 02, 2013 6:29:20 PM(UTC)
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same thing happened to mine, I took it to a cell phone repair shop. The gentlemen fixed it in a day, charged me 50.00, and all is as good as new.
CricutGena Offline
#6 Posted : Thursday, May 02, 2013 9:35:41 PM(UTC)
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Hello, the cricut.com web site offers Gypsy repair options. These options include a port repair. It also changes the battery with this repair. I hope that this helps!

-Cricut Gena
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