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SueKoeferl Offline
#1 Posted : Tuesday, February 05, 2013 2:43:18 PM(UTC)
SueKoeferl

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Angry I cant believe the nerve of provo craft to still be selling
this piece of equipment and then send you somewhere else to service it.
MY machine wont turn on and they said to buy a new cord. And if that doesnt
work well tough. They dont do service. I have 25 cartridges for a piece of crap.
I spent $200 for a the machine and their attitude is so sorry your loss. I think
Im calling the better buisness bureua about and on going problem they have not fixed/
This is fraud.
Coah'sNana Offline
#2 Posted : Tuesday, February 05, 2013 7:38:39 PM(UTC)
Coah'sNana

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Hi Sue - Sorry you are having issues. They are no longer selling this machine. It was officially discontinued. Having said that, however, they are still supporting it. Every post I've seen where someone has had to replace a power cord, PC has supplied it at no cost. I am surprised that they would charge you for that. Perhaps you could call back and speak with a supervisor? I've always known support to try to bend over backward to assist with issues.

That being said, if the cord is not the issue, there really isn't much you can do, especially if it's beyond the one year warranty. My DH would probably take it apart, try to find a schematic for the board and fix it himself. There may be some computer geeks out there who would too.

I'm sad they discontinued it, but hope they are working on a new and improved model. It's a great concept. I just won't buy it at launch.
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