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renatanv10d3249c Offline
#1 Posted : Saturday, February 09, 2013 10:57:02 AM(UTC)
renatanv10d3249c

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I've got a new Cricut Expression 2, and when I push the power button, the home, pause and power buttons are lit, the screen is also lit (but with no image on it), and when I release the button, everything goes off again.
I have tested in a few power outlets, checked the power cord, there are no cardboard shipping insert in the machine, and I don't know what to look for anymore.
Also, I need online support, because the machine was bought in the USA, but I'm in Brazil now, so i'ts difficult for me to call the telephone support.
Please, help me Crying
Coah'sNana Offline
#2 Posted : Saturday, February 09, 2013 11:57:08 AM(UTC)
Coah'sNana

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Is the electrical voltage in Brazil the same as the US? If that is not the problem, there is an international support line. HTH

Cricut® support hours

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Cricut® support: 801-932-1144
toll-free service phone: 877-7CRICUT
email: support@Cricut.com
fax: 801-794-9001

International customers:
UK: 0808 101 7032
Outside of UK: 0044 0808 101 7032
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Rachelsmum Offline
#3 Posted : Sunday, February 10, 2013 10:02:11 AM(UTC)
Rachelsmum

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I have had this happen with mine. I think the button is very sensitive. I find that if I do it carefully its ok. Sometimes it seems to be turning off at the same time you switch on if you keep your finger on the button too long. Hth
Xxsue
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