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Mom Lannoo Offline
#1 Posted : Monday, February 25, 2013 7:32:50 PM(UTC)
Mom Lannoo

Rank: Newbie

Groups: Registered
Joined: 5/5/2008(UTC)
Posts: 9
Location: Michigan

Thanks: 53 times
Was thanked: 5 time(s) in 3 post(s)
My Gypsy crashed during an update and won't even turn off (just said loading). I called Provo Craft, no hold time, the lady (who's name I unfortunately did not get) was very pleasant and gave me the step by step instructions which ended up taking over 3 hours. But at last it works, all my linked cartridges are still there.

I did loose my saved files though, seem like they should be stored on my computer somewhere as part of a previous sync process, but still looking for those. I was ready to give up but my experience was a great one.

Thanks!BigGrin
 1 user thanked Mom Lannoo for this useful post.
Godot's Girl on 2/25/2013(UTC)
Godot's Girl Offline
#2 Posted : Monday, February 25, 2013 8:02:42 PM(UTC)
Godot's Girl

Rank: Advanced Member

Medals: Cricut Circle Member: Member of the Cricut Circle

Groups: Circle Member, Registered
Joined: 2/23/2012(UTC)
Posts: 5,504
United States
Location: Too far from the farm! MQ pg.13, #387; Circle MQ pg. 4, #98

Thanks: 3416 times
Was thanked: 3042 time(s) in 1831 post(s)
So glad all worked out well, and your G is saved! It is so wonderful of you to post a positive comment about ProvoCraft's CS. I, too, have always received excellent and timely advice, instructions, and help. GG

Edited by user Monday, February 25, 2013 8:03:31 PM(UTC)  | Reason: Not specified

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