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cricutteer Offline
#1 Posted : Saturday, April 06, 2013 10:58:23 AM(UTC)
cricutteer

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Help trying to upload new update and having problems I keep getting a error code. please help


its says"GYPSY HAS DETECTED A SECURITY BREACH AND WILL SHUT DOWN. IF YOU THINK THIS ERROR IS A MISTAKE PLEASE CONTACT CUSTOMER SERVICE . CONTACT INFOMRATION CAN BE FOUND AT WWW.PROVOCRAFT.COM./GYPSY




CODE 2

PLEASE HELP ME NOT SURE WHAT TO DO. Mad Mad Mad

Edited by user Saturday, April 06, 2013 11:25:05 AM(UTC)  | Reason: Not specified

cricutteer attached the following image(s):
2013-04-06 12.38.56.jpg
CricutGena Offline
#2 Posted : Saturday, April 06, 2013 3:52:51 PM(UTC)
CricutGena

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Hello, it sounds as though the Gypsy did not update properly. You will need to do a format and restore to restore the Gypsy to working order. To do this please turn off the Gypsy and plug it into the computer. Then start Cricut Sync. When Sync says nothing is attached to your computer, go to the help menu and select Gypsy troubleshooting. Answer the questions, Yes, No, No, No, Yes. Follow the on screen directions to put the Gypsy into recovery mode. Then the Format and Restore will start. Once it is complete you should be able to use your Gypsy normally. Please call customer service at 877-7cricut if you have any questions or concerns.

-Cricut Gena
 1 user thanked CricutGena for this useful post.
cricutteer on 4/7/2013(UTC)
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