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TheSingingCrafter Offline
#1 Posted : Sunday, April 21, 2013 7:14:59 PM(UTC)
TheSingingCrafter

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Location: Fresno

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All of sudden my E2 won't cut. It does however cut with the gypsy. Yesterday I did get it to cut but only one imagine (if i tried to cut more than 1 imagine the cut light didn't appear). The light is not coming on at all now. I tried to update but I keep getting the message the program shuts down and try later. Anybody have a resolve for this problem.

Thanks a bunch
Godot's Girl Offline
#2 Posted : Monday, April 22, 2013 12:14:06 AM(UTC)
Godot's Girl

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Medals: Cricut Circle Member: Member of the Cricut Circle

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United States
Location: Too far from the farm! MQ pg.13, #387; Circle MQ pg. 4, #98

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I have not had this happen. I am so sorry. I would call Cricut Customer Support....I think it is 1-877-7CRICUT. I have always found them to be kind and helpful. Good luck, and let us know how things turned out. GG
TheSingingCrafter Offline
#3 Posted : Monday, April 22, 2013 4:21:07 PM(UTC)
TheSingingCrafter

Rank: Advanced Member

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Joined: 10/2/2006(UTC)
Posts: 136
Location: Fresno

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thanks for the reply. I successfully completed the update last night which provided a new screen layout of the icons. Yea, I have a new cut icon which did light up. I didn't try to cut yet but I'm hopefully the problem has been resolved with the update. Happy crafting and God bless.
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