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KathieDobbins Offline
#1 Posted : Sunday, June 02, 2013 4:11:03 PM(UTC)

Rank: Newbie

Groups: Registered
Joined: 7/30/2007(UTC)
Posts: 5

I was updating my Gypsy last night and left it running since I had not updated in a very long time. The Gypsy loading screen and blue light were on. I finally got a message from synce saying update failed because gypsy stopped responding. Restart update. I was unable to do this because it seemed to be frozen on the gypsy loading screen. I unplugged and left on until it ran down. Today I wanted to start agaib, but when I cut it on, the loading screen was stuck again. I have no idea where to go next. Please.
mom2liv Offline
#2 Posted : Sunday, June 02, 2013 5:49:25 PM(UTC)

Rank: Advanced Member

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Joined: 4/24/2013(UTC)
Posts: 550
Location: Southeastern Ohio

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Did you try the restart button in the back? It didn't work for me but others had luck with it. I had to reformat mine to get it to update properly. Little word to the wise ~ if you have to reformat save your projects on your computer (if it's not too late). A reformat will make the sync work but it will erase all your projects. You might try disabling your antivirus before starting the sync. It could be interfering.
Good luck with it! If all else fails you can call customer service!
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