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arat Offline
#1 Posted : Thursday, September 30, 2010 8:10:55 PM(UTC)
arat

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I am having password problems. I haven't figured out how my password got changed from my old one to a temporary password which is 9 numbers long! I want to change back to my old password. I e-mailed Cricut support and was told to go into my account and change the password, but be sure and save it. No problem except I can't find a save button. How do I save it? My mind is not good enough to remember all those numbers. I replied and asked Cricut support how to save but have not received an answer. I am getting so frustrated. I am not sure I like this new MB. I love the members and love looking at all the beautiful projects ya'll make. If anyone can help, I would appreciate it. Confused
scrapstitcher Offline
#2 Posted : Thursday, September 30, 2010 8:19:10 PM(UTC)
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I don't know. But I was just about to ask the same question because the same exact thing happened to me. Angry
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arat on 9/30/2010(UTC)
SheriHolt Offline
#3 Posted : Thursday, September 30, 2010 8:19:40 PM(UTC)
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Not sure but I think you have to go to the old site and go to "My Account" over there and there is a place to edit password. I can't find one on the new side. Better hurry before they shut it done?? lol
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#4 Posted : Thursday, September 30, 2010 8:30:51 PM(UTC)
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Thank you, Sheri. I just did that and it actually worked! BigGrin Now how hard would it be for them to put an edit button for the password on this new board??
SheriHolt Offline
#5 Posted : Thursday, September 30, 2010 8:42:54 PM(UTC)
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I know, right?!? lol

Glad it worked!
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scrapstitcher on 9/30/2010(UTC)
arat Offline
#6 Posted : Thursday, September 30, 2010 8:55:42 PM(UTC)
arat

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Sheri,
I have been trying to change my password on the old message board. I did everything you suggested, but I do not have a save button. My daughter and I both tried to figure out how to save the change. Usually, you will have a save button at the bottom, but I don't have that. I have tried repeatedly. Thanks for trying to help.
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#7 Posted : Thursday, September 30, 2010 9:10:31 PM(UTC)
SheriHolt

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So, you went to cricut.com in the top left and then "My Account" then to the right of the password it says "Edit" and when you go there you see 4 input fields. Underneath them there are 2 buttons - "Save" & "cancel". Do you see little symbols where like pictures should be?? If so, then there is a pop-up before you get to the edit screen that asks a question...say "NO" and then you should see the button?? Try that and see if it works??
arat Offline
#8 Posted : Thursday, September 30, 2010 9:31:02 PM(UTC)
arat

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Sheri,
I am trying to change my password on the old board. I went to my account and tried to edit my password. However, the e-mail I received from Cricut support said to be sure I save it. I can't figure out how to do this. There is no save button. I have not had this much trouble with changing a password on anything else. You are right. I have about 30 minutes to get it changed. If I can't get it changed, I may have to forget about this mb. I hate to do this, because you have all been terrific. I'll try for another 30 minutes. Thanks so much!!
SheriHolt Offline
#9 Posted : Thursday, September 30, 2010 9:37:16 PM(UTC)
SheriHolt

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Do you have Internet Explorer?? Is there a pop-up question before you go to the edit screen or error loading the page?? Do you see the edit password page?? its right under the 4 boxes and a little to the right??
arat Offline
#10 Posted : Thursday, September 30, 2010 9:44:12 PM(UTC)
arat

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Sher,
Thank you so much. I did exactly what you said and it worked! When the pop up windows came up I was answering yes. After you told me to click on no, I did that and the save button came up and my password was changed. Just in time may I add.
Thanks again!!BigGrin BigGrin BigGrin
SheriHolt Offline
#11 Posted : Thursday, September 30, 2010 9:45:46 PM(UTC)
SheriHolt

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Oh good! I am definitely not an expert so I'm glad it worked!
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