Flag
  • Sign In
  • 0 items
  • Search
Welcome Guest! Please login to enable all features.

Notification

Icon
Error

amina_messade96b35b8 Offline
#1 Posted : Saturday, September 28, 2013 9:14:32 AM(UTC)
amina_messade96b35b8

Rank: Newbie

Groups: Registered
Joined: 3/3/2012(UTC)
Posts: 6

Thanks: 1 times
Hi all,

Hope I'm posting i the rightr section.

Today, I was supprised when I received a $20 credit to use on digital images. As I have never used digital images before I thought that was the occasion to try them.

So I logged to my Craft Room account and selected some images that I liked. But they keep disappearing from my cart. It always get back to 0 items.

Is it a bug or am I doing something wrong? Also, there was no code to use to get the $20 credit, so does it apply once I check up?

Thank you so much for reading my post and for your help!

Amina.
scrapalette Offline
#2 Posted : Saturday, September 28, 2013 11:27:06 AM(UTC)
scrapalette

Rank: Advanced Member

Medals: Cricut Circle Member: Member of the Cricut Circle

Groups: Circle Member, Registered
Joined: 7/12/2008(UTC)
Posts: 23,831
United States
Location: FB: Cricut Lovers Guide to Design Space

Thanks: 8585 times
Was thanked: 19134 time(s) in 8556 post(s)
Where did your credit come from? Does it show in your account? Is it still valid?

When you check out, there should be an option to use store credit and you type in the amount of your credit you want to use.
BJR Offline
#3 Posted : Saturday, September 28, 2013 12:46:29 PM(UTC)
BJR

Rank: Advanced Member

Groups: Registered
Joined: 8/29/2006(UTC)
Posts: 1,613

Thanks: 687 times
Was thanked: 446 time(s) in 327 post(s)
I also rec. a credit it came from an email stating it wa there because we have not used CCR in a while. it did ahould under the gift card/credit under account like the previous ones did. BJR.
 1 user thanked BJR for this useful post.
amina_messade96b35b8 on 9/28/2013(UTC)
amina_messade96b35b8 Offline
#4 Posted : Saturday, September 28, 2013 12:50:55 PM(UTC)
amina_messade96b35b8

Rank: Newbie

Groups: Registered
Joined: 3/3/2012(UTC)
Posts: 6

Thanks: 1 times
Thank you for you reply Scrapalette! I din't know the credit coupon shows in my account. I found it and the credit is valid until 5th Oct.
Is it normal that the cart gets emptied before I finish shopping?
amina_messade96b35b8 Offline
#5 Posted : Saturday, September 28, 2013 3:07:34 PM(UTC)
amina_messade96b35b8

Rank: Newbie

Groups: Registered
Joined: 3/3/2012(UTC)
Posts: 6

Thanks: 1 times
BJR, I received the same email. I'm really excited to use it.
Narelle Offline
#6 Posted : Saturday, September 28, 2013 5:47:16 PM(UTC)
Narelle

Rank: Advanced Member

Medals: Cricut Circle Member: Member of the Cricut Circle

Groups: Circle Member, Registered
Joined: 9/26/2006(UTC)
Posts: 10,991
Australia
Location: Facebook: Cricut Lovers Guide to Design Space

Thanks: 2036 times
Was thanked: 7902 time(s) in 3704 post(s)
Are you purchasing the carts from the shopping pages at Cricut.com? Or by pressing the Buy button in CCR?
kdanglede843c14 Offline
#7 Posted : Friday, October 04, 2013 10:41:26 AM(UTC)
kdanglede843c14

Rank: Newbie

Groups: Registered
Joined: 2/16/2013(UTC)
Posts: 2

Was thanked: 1 time(s) in 1 post(s)
I am having the same trouble. I emailed customer support yesterday, but so far I have heard nothing. I log into CCR. I shop from the single digital images. I load my cart with digital images - @ $20 worth. When I go to check out, it will say I only have $18 credit (even though I have never used the $20). When I try to remove something from my cart, the whole cart disappears. And I have to start over. The next time I tried it, I only added $13 worth of digital images. When I go to check out and use the gift card option (like instructed) it said I only had $11 credit. What? No matter how much I add to the cart, my gift card is always about $2 less so I have to take something out of my cart. But again, when I do remove an item, the whole cart disappears.

Has anyone else had trouble trying to redeem the $20 credit that expires October 5th?

Has anyone been successful in using the $20 credit?

Thank you.
Narelle Offline
#8 Posted : Friday, October 04, 2013 2:36:51 PM(UTC)
Narelle

Rank: Advanced Member

Medals: Cricut Circle Member: Member of the Cricut Circle

Groups: Circle Member, Registered
Joined: 9/26/2006(UTC)
Posts: 10,991
Australia
Location: Facebook: Cricut Lovers Guide to Design Space

Thanks: 2036 times
Was thanked: 7902 time(s) in 3704 post(s)
Originally Posted by: kdanglede843c14 Go to Quoted Post
I am having the same trouble. I emailed customer support yesterday, but so far I have heard nothing. I log into CCR. I shop from the single digital images. I load my cart with digital images - @ $20 worth. When I go to check out, it will say I only have $18 credit (even though I have never used the $20). When I try to remove something from my cart, the whole cart disappears. And I have to start over. The next time I tried it, I only added $13 worth of digital images. When I go to check out and use the gift card option (like instructed) it said I only had $11 credit. What? No matter how much I add to the cart, my gift card is always about $2 less so I have to take something out of my cart. But again, when I do remove an item, the whole cart disappears.

Has anyone else had trouble trying to redeem the $20 credit that expires October 5th?

Has anyone been successful in using the $20 credit?

Thank you.


I'd give them a call while they're still open today. Otherwise you'll lose your credit.
CricutGena Offline
#9 Posted : Saturday, October 05, 2013 10:01:01 AM(UTC)
CricutGena

Rank: Advanced Member

Groups: Registered
Joined: 3/28/2011(UTC)
Posts: 972

Thanks: 4 times
Was thanked: 998 time(s) in 320 post(s)
Hello! A few tips, the credit is only good for a digital item. Upon check out the total you can apply to your order will be displayed on the billing page. If there is not enough applicable digital items in your order to use all of the digital credit it will display less credit that can be used. I hope this helps!

-Cricut Gena
Users browsing this topic
Guest
Forum Jump  
You cannot post new topics in this forum.
You cannot reply to topics in this forum.
You cannot delete your posts in this forum.
You cannot edit your posts in this forum.
You cannot create polls in this forum.
You cannot vote in polls in this forum.

Powered by YAF | YAF © 2003-2014, Yet Another Forum.NET
This page was generated in 0.831 seconds.
nebo-cricut-04